HyperX Cloud II - Gaming Headset, 7.1 Surround Sound, Memory Foam Ear Pads.


Brand: HyperX
Model Number: KHX-HSCP-GM

HyperX Cloud II Gaming Headset User Manual

Table of Contents

  1. Package Contents
  2. Setting Up the Headset
  3. Using the Headset
  4. Troubleshooting Tips
  5. Frequently Asked Questions

1. Package Contents

  • HyperX Cloud II Gaming Headset
  • USB Audio Control Box
  • Detachable Microphone
  • Extra Set of Velour Ear Cushions
  • Travel Bag
  • User Guide

2. Setting Up the Headset

  1. Connect the headset to the USB Audio Control Box using the 3.5mm jack.
  2. Plug the USB Audio Control Box into your PC, Mac, PS4, PS5, or Nintendo Switch.
  3. For PC and Mac users, go to your system's sound settings and select the HyperX Cloud II as your default audio device.
  4. For PS4, PS5, and Nintendo Switch users, follow the console's instructions to set up the headset as the default audio device.
  5. Attach the detachable microphone to the headset if you wish to use it.

3. Using the Headset

  1. Adjust the headset's aluminum frame to fit comfortably on your head.
  2. Use the USB Audio Control Box to toggle 7.1 Surround Sound on and off, and to adjust the audio and microphone volume.
  3. When using the microphone, ensure that it is positioned close to your mouth for optimal voice clarity.
  4. Detach the microphone when not in use by simply pulling it out of the headset.
  5. Replace the leatherette ear cushions with the included velour cushions for a different feel and sound profile.

4. Troubleshooting Tips

  1. If the microphone is not working, ensure that it is properly connected to the headset and that the USB Audio Control Box is connected to your device.
  2. Update the headset's firmware to the latest version (0010) by visiting the HyperX website and following the instructions provided. This may resolve issues with the microphone.
  3. If you are experiencing audio issues, double-check your device's sound settings to ensure that the HyperX Cloud II is selected as the default audio device.
  4. For any persistent issues, contact HyperX customer support for further assistance.

5. Frequently Asked Questions

  1. Is this headset compatible with Xbox One X|S and Series X|S?
    Yes, the headset is compatible when connected directly to the controller via the 3.5mm jack. However, the sound will be in Stereo as 7.1 Surround Sound does not work when connected via 3.5mm jack.
  2. Is this headset compatible with PS4, PS5, and Nintendo Switch consoles?
    Yes, you can connect the headset to PS4, PS5, and Switch consoles via 3.5mm jack or USB. To ensure full compatibility of the USB sound card, update the firmware to version 0010 - available on the HyperX website. A PC is required to perform the update.
  3. Will the Cloud II headset work with my mobile device?
    The Cloud II headset will work on mobile devices that accept a CTIA 4 pole TRRS 3.5mm jack. There are two standards, CTIA and OMTP. Please check with your mobile devices manufacturer for compatibility.
  4. Is there mic monitoring on the Cloud II headset?
    No, the Cloud II headset does not have built-in mic monitoring.

FAQ [continued]

Q: Is the HyperX Cloud II headset compatible with Xbox One X|S and Series X|S?
A: Yes, the headset is compatible with Xbox One X|S and Series X|S when connected directly to the controller via the 3.5mm jack. However, note that the sound will be in stereo as 7.1 surround sound does not work when connected via 3.5mm jack.

Q: Can you use the USB connection to get 7.1 surround sound from a PS4?
A: No, the virtual 7.1 surround sound is supported through the USB sound card only when used on a computer. The Cloud II is officially supported with the PS4 using the 3.5mm audio jack plugged into the controller. It can be used with the USB sound card but as the PS4 does not have the drivers to run the sound card it will only support pass through sound.

Q: Are these made of plastic or metal?
A: The headset features a solid, durable aluminum frame construction designed to withstand daily use.

Q: Does the HyperX Cloud II headset have mic monitoring?
A: No, this headset does not have built-in mic monitoring.

Q: What accessories come with the HyperX Cloud II headset?
A: The HyperX Cloud II headset comes with interchangeable leatherette and velour ear pads, a single 3.5mm connector extension cable, and a USB control box for advanced audio control.

Q: Can I use this headset with my mobile device?
A: Yes, you can use this headset on mobile devices that accept a CTIA 4 pole TRRS 3.5mm jack. However, please check with your mobile device's manufacturer for compatibility as there are two standards, CTIA and OMTP.

Q: Does charging this headset overnight damage the battery?
A: No, HyperX Cloud Flight automatically stops charging when the battery reaches a full charge, even with the charging cable attached. Our internal testing has shown no evidence of battery degradation with the charging cable connected for extended periods of time.

Q: Does the HyperX Cloud II headset come with 7.1 surround sound?
A: Yes, the headset features hardware-driven virtual 7.1 surround sound for precisely located audio on PC and Mac. However, when used on PS4, Xbox One, Nintendo Switch, and mobile devices, the sound will be in stereo.
User Manual (PDF)
User Manual (PDF)		Product Documentation (PDF)
Product Documentation (PDF)		Brochure (PDF)
Brochure (PDF)		Specification Sheet (PDF)
Specification Sheet (PDF)


Specifications

BrandHyperX
ManufacturerHyperX
Model NumberKHX-HSCP-GM
Product Dimensions4.33 x 4.33 x 3.54 inches
Item Weight8.3 ounces
ASINB00SAYCVTQ
Item model numberKHX-HSCP-GM
Customer Reviews4.6 out of 5 stars 68,891 ratings 4.6 out of 5 stars
Best Sellers Rank#68 in Video Games
Is Discontinued By ManufacturerNo
Date First AvailableOctober 18, 2014
Country of OriginChina
ColorGun Metal
Connectivity TechnologyWired
Model NameHyperX Cloud II
Form FactorClosed-back
Weight8.3 ounces
Dimensions4.33 x 4.33 x 3.54 inches
First AvailableOctober 18, 2014



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