Medical Guardian On-The-Go Wearable Alarm and Panic Button for Elderly User Manual

Getting Started

1. Unbox the Medical Guardian On-The-Go Wearable Alarm and Panic Button device.
2. Charge the device using the provided charging station. Place the device on the charging station, ensuring the charging pins are properly aligned. The red charging light will blink when charging.
3. Call the Medical Guardian activation hotline to activate your device and set up your subscription. Activation is required prior to use.

Using Your On-The-Go Wearable Alarm and Panic Button

1. Attach the device to clothing, a belt, a bag, or wear it as a necklace using the provided lanyard or clip.
2. In case of an emergency, press the emergency button on the device to connect to a live, USA-based operator immediately.
3. Speak directly to the emergency monitoring personnel through the built-in two-way speaker.
4. For an additional fee, you can enable the optional built-in fall detection feature, which will automatically call for help in case of a fall.

Troubleshooting Tips

1. If the device is not charging, ensure the charging pins are properly aligned on the charging station. If necessary, use a pencil to adjust the pins for proper contact.
2. If you are unable to connect to the emergency monitoring center, check your device's battery life and ensure it has a cellular connection.
3. For any other issues or concerns, contact Medical Guardian's customer support for assistance.

Frequently Asked Questions

Q: How long does the battery last?

A: The On-The-Go medical alert button for seniors can last up to seven days on a full charge.

Q: Is the device water-resistant?

A: Yes, the device has a water-resistant coating, making it suitable for use in the bathroom or shower.

Q: What is the range of the device?

A: The device has unlimited range within the nationwide Verizon 4G LTE cellular service area.

Q: Can I activate the device online?

A: No, activation of the device requires a phone call to the Medical Guardian activation hotline.

Q: Can the device be used for two people?

A: No, this device is designed for individual use. Each person would need their own device and subscription.

Q: How much is the monthly subscription for the Medical Guardian On-The-Go Wearable Alarm and Panic Button for Elderly?
A: Monthly service for the Active Guardian begins at $49.95 per month after the included month(s) of service are used up.

Q: What is the difference between the Active Guardian and the Mini Guardian?
A: The only difference between the Active Guardian and the Mini Guardian is that the Mini Guardian is a little bit smaller.

Q: Is a pouch available for the Active Guardian?
A: It is unclear if a pouch is available for the Active Guardian as it is not included in the box.

Q: Does this device work in Puerto Rico?
A: No, it does not work in Puerto Rico.

Q: Can this device be worn on a belt with a clip?
A: Yes, it can be worn on a belt with a clip.

Q: What if the customer can't hear when using the device?
A: The device is designed to call for help, so hearing is not required.

Q: Do you need to have Wi-Fi in the home for this device to work or is a LAN phone line okay?
A: The Active Guardian does not require Wi-Fi or a landline phone. It uses Verizon's 4G LTE cellular network for connectivity.

Q: What is the battery life of the Active Guardian?
A: The Active Guardian can last up to five days on a full charge.

Q: Is fall detection available for this device?
A: Yes, fall detection is available for an additional fee.

Q: Are there any issues with charging the device?
A: There have been some reported issues with charging the device. Some users have experienced difficulty getting it to charge properly on its charging station. However, the manufacturer has reportedly redesigned the base to address this issue.

Q: What is included in the box when purchasing this product?
A: The box includes the Active Guardian device, an adjustable lanyard, and a charging station.