Plantronics BackBeat GO 810 Wireless Headphones User Manual

Package Contents

• Noise Cancelling Headset
• Carrying Bag
• 3.5mm Stereo Cable
• USB Cable
• Quick Start Guide
• Warranty, Safety and Compliance Documentation

Getting Started

1. Charge your headphones using the included USB cable. Connect the cable to the charging port on the headphones and to a USB power source. The LED indicator will turn red while charging and turn off when fully charged.
2. Download the Plantronics BackBeat app on your smartphone or tablet. This app will allow you to customize the EQ presets and access other features of your headphones.

Pairing Your Headphones

1. Ensure your headphones are turned off.
2. Press and hold the power button for approximately 5 seconds. The LED indicator will flash blue and red, indicating the headphones are in pairing mode.
3. On your Bluetooth-enabled device, go to the Bluetooth settings and search for available devices.
4. Select "PLT_BB810" from the list of available devices. Once connected, the LED indicator will turn blue.

Controls

• Power Button: Press and hold to turn on/off. Press once to check battery level.
• Volume Buttons: Press the "+" button to increase volume and the "-" button to decrease volume.
• Play/Pause Button: Press once to play or pause audio playback.
• Next/Previous Track Buttons: Press the ">" button to skip to the next track and the "<" button to return to the previous track.
• ANC Button: Press to toggle between high and low noise canceling modes.

Using the Plantronics BackBeat App

1. Open the app and ensure your headphones are connected to your device via Bluetooth.
2. Select your headphones from the list of available devices within the app.
3. Customize the EQ presets by selecting either the balanced or bright preset.

Troubleshooting Tips

• If you are experiencing difficulty pairing your headphones, ensure they are in pairing mode and that your Bluetooth-enabled device is searching for available devices. If necessary, turn off your headphones and restart the pairing process.
• If you experience audio lag while watching movies, ensure your device supports Bluetooth 5.0 for optimal performance.
• If the sound quality is not as expected, try adjusting the EQ presets within the Plantronics BackBeat app.
• If your headphones are not holding a charge, ensure the charging cable is properly connected and the power source is functioning. If the issue persists, contact customer support for assistance.

Frequently Asked Questions

How long does the battery last on the Plantronics BackBeat GO 810 headphones?

The battery lasts up to 22 hours of wireless listening with ANC enabled and up to 28 hours without ANC.

Can I use these headphones for phone calls?

Yes, the Plantronics BackBeat GO 810 headphones have a built-in microphone for phone calls.

Do these headphones work with both Android and iOS devices?

Yes, the Plantronics BackBeat GO 810 headphones are compatible with both Android and iOS devices via Bluetooth.

Can I use these headphones with a wired connection?

Yes, the Plantronics BackBeat GO 810 headphones come with a 3.5mm stereo cable for wired connections.

How do I activate the noise-canceling feature on these headphones?

Press the ANC button on the headphones to toggle between high and low noise-canceling modes.

Q: What is the brand and model number of these headphones?
A: The brand is Poly and the model number is 211821-99.

Q: What type of audio drivers do these headphones have?
A: These headphones are equipped with 40mm drivers that deliver rich, detailed audio.

Q: Do these headphones have active noise canceling?
A: Yes, these headphones have dual-mode active noise canceling accessible through the BackBeat FIT app.

Q: How long does the battery last on these headphones?
A: These headphones have up to 22 hours of wireless listening with ANC and up to 28 hours of wireless listening without ANC.

Q: Can I customize the sound of my music with these headphones?
A: Yes, you can customize the sound of your music with balanced and bright EQ presets available through the Plantronics BackBeat app.

Q: Are these headphones comfortable to wear?
A: Yes, these slim over-ear headphones feature memory foam for long-lasting comfort.

Q: Are these headphones water-resistant?
A: No, these headphones do not have any layers of protection against sweat, rain, or splashes.

Q: Can I use these headphones to connect to my TV?
A: These headphones are designed to work with devices that have Bluetooth and the required profiles (HFP, HSP, A2DP). If your device has these profiles and a visual interface to select a device, the headphones should pair correctly with it.

Q: Do these headphones have a boom mic?
A: No, these headphones do not have a boom mic. They have a single mic multi-level noise-canceling controllable via BackBeat app.

Q: Do these headphones still work with active noise canceling when wired?
A: Yes, for this particular model, the ANC feature should work while using the 3.5mm auxiliary cable. The only feature that is disabled when using them wired is Bluetooth (microphone).

Q: How do I know if my ANC is working?
A: In order to disable/enable ANC on your headphones, make sure the headset is in idle mode, then press and hold the volume up and down buttons. You will hear a beep when ANC is enabled, but you will get a voice notification when ANC is disabled.

Q: Do these headphones have a warranty?
A: Yes, these headphones have a warranty with the manufacturer. If you experience any issues, please contact their customer care team for assistance.

Q: Are these headphones good for working out at the gym?
A: No, these headphones do not have any layers of protection against sweat, rain, or splashes. It is recommended to take a look at the Backbeat FIT series which are intended for workouts.

Q: How do these headphones compare to the Backbeat Pro 2 in terms of sound quality?
A: The BackBeat GO 810 is designed to make ANC more accessible to travelers and commuters. The BackBeat PRO 2 is a Class 1 Bluetooth device with extended range. They have almost the same Bluetooth profiles except for AAC which the BackBeat PRO 2 supports.