Tile Mate (2020) User Manual

Getting Started

1. Download the Tile app on your iOS or Android device.
2. Open the Tile app and sign up for an account or log in if you already have one.
3. Follow the in-app instructions to add your Tile Mate to your account.
4. Attach the Tile Mate to the item you want to track, such as keys, bags, or other belongings.

Finding Your Items

1. Open the Tile app on your iOS or Android device.
2. Select the Tile Mate you want to find from the list of your connected Tiles.
3. Tap "Find" to make your Tile Mate ring if it's within 200 ft Bluetooth range.
4. If your Tile Mate is out of range, view its last known location on the app's map.
5. Enlist the help of the Tile Network to search for your Tile Mate when it's far away.

Finding Your Phone

1. Double press the button on your Tile Mate.
2. Your phone will ring, even if it's on silent mode.

Replacing the Battery

1. When the battery is low, you will receive a notification from the Tile app.
2. Open the battery compartment on the back of your Tile Mate by gently twisting it counterclockwise.
3. Remove the old CR1632 battery and replace it with a new one.
4. Close the battery compartment by twisting it clockwise until it clicks into place.

Upgrading Your Tile Experience

Subscribe to Tile Premium or Premium Protect for additional features and services, including Item Reimbursement, Smart Alerts, and Free Battery Replacement.

Troubleshooting Tips

Tile Mate Not Connecting

Ensure that your phone's Bluetooth is turned on and that the Tile app has permission to access it. If the issue persists, try restarting your phone or reinstalling the Tile app.

Tile Mate Not Ringing

Check if your Tile Mate is within the 200 ft Bluetooth range. If it's out of range, use the app to view its last known location or enlist the help of the Tile Network.

Phone Not Ringing When Using Tile Mate

Make sure your phone's volume is turned up and not set to silent mode. Double-check that the Tile app has permission to access your phone's audio settings.

Frequently Asked Questions

What is the range of Tile Mate?

The Tile Mate has a Bluetooth range of up to 200 ft. However, obstacles such as walls or furniture may affect the range.

Is Tile Mate waterproof?

Tile Mate is water-resistant, but not fully waterproof. It can withstand splashes and light rain, but should not be submerged in water.

Can I use Tile Mate with multiple devices?

Yes, you can share your Tile Mate with other users by inviting them through the Tile app. They will need to download the app and create an account to access the shared Tile Mate.

How long does the battery last?

The replaceable CR1632 battery in Tile Mate lasts for approximately one year. You will receive a notification from the Tile app when it's time to replace the battery.

Does Tile Mate work with smart home devices?

Yes, Tile Mate is compatible with Amazon Alexa, Google Assistant, Xfinity, and Siri. You can ask your smart home device to help you find your Tile Mate when it's within range.

Q: What is the Tile Mate?
A: The Tile Mate is a Bluetooth tracker that can be attached to everyday items such as keys, bags, and more to help you locate them using the free Tile app on iOS or Android.

Q: What is the range of the Tile Mate?
A: The Tile Mate has a range of up to 200 feet.

Q: Can the Tile Mate be used to find items outside of Bluetooth range?
A: Yes, when outside of Bluetooth range, you can use the Tile app to view your Tile's most recent location or enlist the secure and anonymous help of the Tile Network to aid in your search.

Q: Can the Tile Mate be used to find a lost phone?
A: Yes, you can use your Tile to find your phone even if it's on silent.

Q: Does the Tile Mate come with any special features?
A: You can upgrade your finding experience by subscribing to Premium or Premium Protect for proactive finding features and enhanced services including Item Reimbursement, Smart Alerts, and Free Battery Replacement.

Q: What are the dimensions and weight of the Tile Mate?
A: The dimensions of the Tile Mate are 1.38 x 0.24 x 1.38 inches and it weighs 1.4 ounces.

Q: What is included in the package when purchasing a Tile Mate?
A: The package includes one Tile Mate device.

Q: Is there a warranty for the Tile Mate?
A: Yes, there is a one-year warranty for the Tile Mate. However, some customers have reported issues with obtaining warranty replacements from the manufacturer.

Q: What are some common concerns or issues with using the Tile Mate?
A: Some customers have reported that location services must be turned on permanently for the device to work properly, which can drain phone battery life. Additionally, some customers have had difficulty obtaining warranty replacements from the manufacturer.