Eero Pro 6 Tri-Band Mesh Wi-Fi 6 System User Manual

Getting Started

Package Contents

• 3 Eero Pro 6 devices
• 3 Power adapters
• 1 Ethernet cable
• Quick Start Guide

System Requirements

• Supported iOS or Android device
• Internet service with a modem or gateway

Device Placement

For optimal performance, place your Eero Pro 6 devices in an open space, away from obstructions. The devices should be spread out to evenly cover your home with Wi-Fi.

Installation

1. Download the Eero app on your iOS or Android device.
2. Open the app and create an Eero account or log in.
3. Follow the in-app instructions to set up your Eero network. This will involve connecting your first Eero device to your modem with the Ethernet cable and powering it on.
4. The app will guide you through adding additional Eero devices to expand your network coverage.
5. Once your network is established, you can manage your network settings and connected devices through the Eero app.

Connecting to Alexa

1. Ensure your Eero Pro 6 system is set up and connected to the internet.
2. Open the Alexa app on your mobile device.
3. Go to the Devices tab and select the “+” icon to add a new device.
4. Select “Add Device” and choose the Eero brand from the list.
5. Follow the on-screen instructions to link your Eero system with Alexa.

Troubleshooting Tips

Connectivity Issues

• Restart your Eero device by unplugging it from the power source and plugging it back in.
• Ensure your modem or gateway is functioning correctly by restarting it.
• Check for any Eero system updates in the app and install them.
• Move your Eero devices closer to each other to improve the mesh network strength.

Slow Internet Speeds

• Ensure that your internet service plan supports the speeds you are expecting.
• Test your speed with a device connected via Ethernet to determine if the issue is Wi-Fi related.
• Limit the number of devices using the network simultaneously to prevent congestion.

Device Connection Issues

• Restart the device that is having trouble connecting to the Wi-Fi.
• Forget the Wi-Fi network on your device and reconnect to it.
• Check for any software updates for the device that is experiencing connection issues.

Frequently Asked Questions (FAQs)

What is the range of the Eero Pro 6 system?

The Eero Pro 6 system covers up to 6,000 sq. ft.

Can the Eero Pro 6 system be used with any internet service provider?

Yes, the Eero Pro 6 system can be used with any internet service provider that uses a modem or gateway.

How many devices can the Eero Pro 6 system support?

The Eero Pro 6 system supports 75+ devices.

Does the Eero Pro 6 system come with a warranty?

Yes, it comes with a 1-year limited warranty, and free customer support is available 7 days a week.

Can I use the Zigbee hub functionality with Google Home?

No, the built-in Zigbee hub is designed to work with Alexa and may not be compatible with Google Home.

How do I update the firmware on my Eero Pro 6 system?

Firmware updates are automatic. You can check for updates and their status in the Eero app.

Can I separate the 2.4GHz and 5GHz bands on the Eero Pro 6?

No, Eero systems use band steering to automatically connect devices to the appropriate frequency for optimal performance.

What do I do if my device is stuck on the 2.4GHz band?

Try restarting the device or your Eero unit. If the issue persists, contact Eero support for further assistance.

How do I contact customer support?

You can contact Eero customer support through the Eero app or by visiting the Eero website for contact information.