Ring Video Doorbell Pro 2 - Best-in-class with cutting-edge features (Ring)
User Manual for Ring Video Doorbell Pro 2
Installation
- Ensure that your existing doorbell wiring is compatible with the Ring Video Doorbell Pro 2 requirements: 16-24 VAC/24VDC, 10-40VA max, 50/60Hz.
- Turn off power to your current doorbell at the breaker.
- Remove your existing doorbell.
- Using the included tool kit, install the Pro Power Kit on your doorbell chime.
- Mount the Video Doorbell Pro 2 using the included installation tools and screws.
- Reconnect the power at the breaker and complete the setup in the Ring app by scanning the QR code on the back of the doorbell.
Device Setup
- Download the Ring app on your smartphone or tablet.
- Create an account or log in if you already have one.
- Follow the in-app instructions to connect your Ring Video Doorbell Pro 2 to your Wi-Fi network.
- Configure your motion settings, including 3D Motion Detection and Bird’s Eye View, to customize your alert preferences.
- If you have a Ring Protect Plan, set up Alexa Greetings and other advanced features.
Usage
- To view live video, open the Ring app and select your Ring Video Doorbell Pro 2 to see the Live View.
- For two-way audio communication, press the "Talk" button when viewing the live video.
- Customize your privacy settings in the app to control what is recorded and when you receive alerts.
- Pair the doorbell with select Alexa-enabled devices for announcements and to view live video feeds.
Troubleshooting Tips
- No Power to the Doorbell
- Check your circuit breaker and ensure the doorbell wiring is correctly connected. Verify that the transformer meets the required specifications.
- Video or Audio Quality Issues
- Ensure that your Wi-Fi network has a strong signal where the doorbell is installed. Consider a Wi-Fi extender if the signal is weak.
- Motion Detection Not Working
- Verify that the motion settings are correctly configured in the Ring app. Adjust the sensitivity or zones as needed.
- Doorbell Does Not Ring Indoor Chime
- Ensure the Pro Power Kit is installed correctly. If using a digital chime, additional setup may be required.
Frequently Asked Questions (FAQs)
What are the power requirements for the Ring Video Doorbell Pro 2?
The Ring Video Doorbell Pro 2 requires hardwired power from a standard doorbell system, Ring plug-in adapter, or Ring hardwired transformer with 16-24 VAC/24VDC, 10-40VA max, 50/60Hz. It does not support halogen or garden-lighting transformers.
Does the Ring Video Doorbell Pro 2 support Wi-Fi on both 2.4GHz and 5GHz bands?
Yes, the Ring Video Doorbell Pro 2 supports Wi-Fi connectivity on both 2.4GHz and 5GHz bands for improved streaming of video.
Can I use the Ring Video Doorbell Pro 2 without a subscription?
Yes, you can use the Ring Video Doorbell Pro 2 without a subscription for live viewing and two-way talk. However, a Ring Protect Plan is required for additional features like video recording and sharing.
How do I set up the 3D Motion Detection feature?
During the Ring app setup, you will be prompted to enable the Birds-Eye view feature. You'll need to pinpoint the location of your doorbell on an aerial map, which allows you to customize the motion detection zone to your preference.
What is the warranty period for the Ring Video Doorbell Pro 2?
The Ring Video Doorbell Pro 2 comes with a 1-year limited warranty and service included.
How long will the Ring Video Doorbell Pro 2 receive software security updates?
The device is guaranteed to receive software security updates for at least four years after the device is last available for purchase as a new unit on Ring's websites.
Can the Ring Video Doorbell Pro 2 use my existing door chime?
Yes, the Ring Video Doorbell Pro 2 is designed to work with your existing door chime, provided it is compatible. Make sure to install the Pro Power Kit correctly.
What is included in the box with the Ring Video Doorbell Pro 2?
The box includes the Video Doorbell Pro 2, a Satin Nickel faceplate, Pro Power Kit, installation tools and screws, corner kit, user manual, and a security sticker.
FAQ [continued]
Q: What are the key features of the Ring Video Doorbell Pro 2?A: The Ring Video Doorbell Pro 2 is a premium wired video doorbell that offers Head-to-Toe HD+ Video, Two-Way Talk with Audio+, 3D Motion Detection, built-in Alexa Greetings (with a Ring Protect Plan subscription), and customizable privacy settings. It also has improved 1536p Head-to-Toe HD+ Video for better visibility, advanced motion settings for accurate real-time alerts, and 3D Motion Detection with Bird's Eye View for pinpoint motion tracking. Additionally, it can be paired with select Alexa-enabled devices for announcements and two-way talk.
Q: How is the Ring Video Doorbell Pro 2 powered?
A: The Ring Video Doorbell Pro 2 can be hardwired to your existing doorbell wiring and doorbell chime using the included tool kit. It can also be powered by a Ring plug-in adapter or a Ring hardwired transformer with specific voltage requirements.
Q: What internet requirements are needed for the Ring Video Doorbell Pro 2?
A: The Ring Video Doorbell Pro 2 requires high-speed internet for optimal performance.
Q: What connectivity options does the Ring Video Doorbell Pro 2 support?
A: The Ring Video Doorbell Pro 2 supports 802.11 a/b/g/n/ac Wi-Fi at both 2.4GHz and 5.0GHz frequencies. It also has a 902-928 Mhz Radio for connectivity.
Q: What is the operating temperature range of the Ring Video Doorbell Pro 2?
A: The Ring Video Doorbell Pro 2 can operate in temperatures ranging from -5°F to 120°F (-20°C to 50°C).
Q: What colors are available for the Ring Video Doorbell Pro 2?
A: The Ring Video Doorbell Pro 2 is available in Satin Nickel color.
Q: What is included in the box of the Ring Video Doorbell Pro 2?
A: The box includes the Video Doorbell Pro 2, Satin Nickel faceplate, Pro Power Kit, installation tools and screws, corner kit, user manual, and a security sticker.
Q: Does the Ring Video Doorbell Pro 2 come with a warranty?
A: Yes, the Ring Video Doorbell Pro 2 comes with a 1-year limited warranty and service included.
Q: Can the Ring Video Doorbell Pro 2 be integrated with other Ring devices and Alexa-enabled devices?
A: Yes, the Ring Video Doorbell Pro 2 can be paired with select Alexa-enabled devices for announcements and two-way talk. It can also integrate with other Ring devices and the Ring Protect Plan for additional features.
Q: Is there a subscription required for certain features of the Ring Video Doorbell Pro 2?
A: Yes, some features of the Ring Video Doorbell Pro 2 require a Ring Protect Plan subscription. The subscription allows you to record videos, review missed events, and share videos and photos.
Q: How long will the Ring Video Doorbell Pro 2 receive software security updates?
A: The Ring Video Doorbell Pro 2 will receive guaranteed software security updates for at least four years after its last availability for purchase as a new unit.
Q: Are there any disclaimers or additional terms and conditions for using the Ring Video Doorbell Pro 2?
A: Yes, there are disclaimers regarding subscription requirements for certain features. Customers should refer to the specific terms and conditions provided by Ring.
Specifications
| Brand | Ring |
| Category | Amazon Devices |
| Average install time | ~15 minutes |
| Video | 1536p HD+ Live Video, HDR, Live View, Color Night Vision |
| Field of view | 150° horizontal, 150° vertical |
| Motion detection | 3D Motion Detection with Bird’s Eye View |
| Audio | Two-Way Talk with Audio+ and noise cancellation |
| Power | Hardwired Standard doorbell system, Ring plug-in adapter, or Ring hardwired transformer with 16-24 VAC/24VDC, 10-40VA max, 50/60Hz.No halogen or garden-lighting transformers. Ring transformer/power supply only. |
| Internet requirements | High-speed internet |
| Connectivity | 802.11 a/b/g/n/ac @2.4GHz and 5.0GHz902-928 Mhz Radio |
| Operating conditions | -5°F to 120°F (-20°C to 50°C) |
| Available colors | Satin Nickel |
| Dimensions | 4.49 in. x 1.9 in. x .87 in. (114mm x 49mm x 22mm) |
| Box includes | Video Doorbell Pro 2, Satin Nickel faceplate, Pro Power Kit, installation tools and screws, corner kit, user manual, security sticker |
| Setup requirements | Standard doorbell system, Ring plug-in adapter, or Ring hardwired transformer with 16-24 VAC/24VDC, 10-40VA max, 50/60Hz. Ring transformer/power supply only. |
| Warranty and service | 1-year limited warranty and service included. Use of Ring Video Doorbell Pro 2 is subject to the terms found here. |
| Support | Click here to view more information on the Ring Video Doorbell Pro 2 support page. |
| Ring Protect Plan | By purchasing, you authorize us to charge your default card or another card on file when you attach the subscription to a device. Learn more about subscription features and additional terms and conditions. |
| Generation | Ring Video Doorbell Pro 2 – 2021 release |
| Software Security Updates | This device receives guaranteed software security updates until at least four years after the device is last available for purchase as a new unit on our websites. Learn more about these software security updates. If you already own a Ring device, visit Software Security Updates in Ring Control Center for information specific to your device. |
| Disclaimers | 1Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including but not limited to: digital arming / disarming and integration with other Ring, Echo, Alexa, and third party products. Subscription sold separately. View Ring Protect Plans for pricing and details. Customer reviews may reference features that require a subscription. |
| Color | Satin Nickel |
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