Jabra Evolve2 65 UC Wireless Headphones User Manual

Package Contents

• Evolve2 65 headset (black, UC)
• Link 380 BT adapter (USB-A)
• 1.2m USB-C to USB-A Cable
• Carry case
• Warranty and warning information

Getting Started

1. Charge the headset using the included USB-C to USB-A cable. Connect the USB-C end to the headset and the USB-A end to a USB power source. A full charge takes approximately 2 hours.
2. Insert the Jabra Link 380a (USB-A) Bluetooth adapter into an available USB port on your computer or laptop.
3. Turn on the headset by pressing and holding the power button for 2 seconds. The LED indicator will flash blue when the headset is on.
4. The headset will automatically connect to the Jabra Link 380a Bluetooth adapter. The LED indicator will turn solid blue when connected.
5. Adjust the headband and ear cushions for a comfortable fit.
6. Ensure your computer or laptop's audio settings are set to use the Jabra Evolve2 65 as the default audio device for both input (microphone) and output (speakers).

Using the Headset

Answering and Ending Calls

• To answer an incoming call, press the multi-function button on the right ear cup.
• To end a call, press the multi-function button again.

Adjusting Volume and Muting

• To increase the volume, press the "+" button on the right ear cup.
• To decrease the volume, press the "-" button on the right ear cup.
• To mute or unmute the microphone, press the mute button on the right ear cup.

Playing and Pausing Music

• To play or pause music, press the multi-function button on the right ear cup.

Powering Off the Headset

• To turn off the headset, press and hold the power button for 2 seconds. The LED indicator will turn off when the headset is powered off.

Troubleshooting and FAQ

How do I reset the headset?

Press and hold the volume up "+" button and the multi-function button for 5 seconds until the LED indicator flashes purple. The headset will restart and reset.

How do I check the battery level?

Press the volume up "+" button and the volume down "-" button simultaneously. The LED indicator will flash green, yellow, or red to indicate the battery level.

Can I use the headset without the Jabra Link 380a Bluetooth adapter?

Yes, the headset can be connected directly to any Bluetooth-enabled device, such as a smartphone or tablet. To pair the headset with a new device, press and hold the multi-function button for 3 seconds until the LED indicator flashes blue. Then, follow the pairing instructions on your device.

How do I update the firmware?

Download and install the Jabra Direct software on your computer or laptop. Connect the headset to your computer using the USB-C to USB-A cable, and follow the on-screen instructions to update the firmware.

How do I clean the headset?

Use a soft, damp cloth to gently clean the ear cushions and headband. Do not use alcohol or other cleaning solutions.

Product FAQ:

Q: What is the passive noise cancellation feature of Jabra Evolve2 65 wireless headphones?
A: The Jabra Evolve2 65 wireless headphones feature superior passive noise cancellation thanks to the enhanced memory foam padding and new angled design that cancels 48% more of the noise around you.

Q: What is the battery life of Jabra Evolve2 65 wireless headphones?
A: The Evolve2 65 telework headset provides up to 37 hours of battery life on a single charge. With a 15-minute charge giving you up to 8 hours of use, they’re on-ear headphones built to keep pace with your busy schedule.

Q: Is Jabra Evolve2 65 UC Wireless Headphones compatible with all leading Unified Communications platforms?
A: Yes, this Jabra headset works with all leading Unified Communications platforms, including Microsoft Teams, Cisco, Mitel, Avaya & more for truly seamless collaboration. Includes the Jabra Link 380a (USB-A) Bluetooth adapter.

Q: Can I use Jabra Evolve2 65 wireless headphones on my phone and computer at the same time?
A: Yes, the Jabra Evolve2 65 can be paired/connected to your mobile device and PC at the same time, but you can have only one active connection at any given point.

Q: Does the earpads of Jabra Evolve2 65 rotate for compact storage?
A: Yes, the Earcups on the Jabra Evolve2 65 are able to rotate and include a carrying bag to store them in and protect them from damage.

Q: Will Jabra Evolve2 65 wireless headphones block baby sounds around me?
A: It won’t completely block sounds but reduces them significantly. If you want to completely block the noise, we recommend using Jabra Evolve2 75, which has noise canceling.

Q: Can I use one headset with 2 different iPhones?
A: Yes, the Jabra Evolve2 65 includes a Multipoint feature that allows users to connect to two devices simultaneously. Note that you can only connect your Jabra headset to one Jabra Link Bluetooth adapter at a time.

Q: Is Jabra Evolve2 65 wireless headphones compatible with Genesys PureCloud?
A: Yes, the latest Genesys PureCloud soft client release features a plug and play integration with Jabra headsets helping companies get more out of their cloud contact center solution investment.

Q: Is the dongle of Jabra Evolve2 65 UC Wireless Headphones 2.4GHz or Bluetooth? Will it still connect if my laptop is locked to use Bluetooth?
A: The dongle is Bluetooth, and it will still work if locked.

Q: How can I prevent the Bluetooth signal from cutting out every time I bend over?
A: Go into the Jabra Direct app, choose the headset device. In Settings, turn off "Auto resume audio by motion detection.