Ring Video Doorbell Wired User Manual

Getting Started

Welcome to your new Ring Video Doorbell Wired. This device will provide you with increased security and convenience. Please follow the instructions below to set up and use your new doorbell.

Installation

Turn off power to your existing doorbell at the breaker.
Remove your existing doorbell button.
Connect the two wires to the screws on the back of your Ring Doorbell Wired.
Secure the doorbell to your wall using the provided screws and anchors.
Turn the power back on at the breaker.
Download the Ring app on your mobile device and create an account.
Follow the in-app instructions to complete the setup.

Using Your Ring Video Doorbell

To View Live Video: Open the Ring app and tap on the Live View to see real-time video from your doorbell.
To Use Two-Way Talk: When viewing Live View, tap the "Talk" button to communicate with visitors.
To Adjust Motion Settings: Go to your device settings in the Ring app to customize your motion detection zones and sensitivity.

Troubleshooting Tips

Connectivity Issues

If your Ring Doorbell Wired is not connecting to your Wi-Fi network:

Ensure your Wi-Fi network is operational and you are within range.
Check if your Wi-Fi network is on the 2.4 GHz band as the device is not compatible with 5 GHz networks.
Try resetting your router and the doorbell.
Move your Wi-Fi repeater closer to the doorbell if the signal is weak.

Power Issues

If your Ring Doorbell Wired is not powering on:

Check that your breaker is turned on.
Ensure that the wiring is properly connected to the back of the doorbell.
Verify that your transformer meets the required specifications (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W).

Video or Audio Quality Issues

If you are experiencing poor video or audio quality:

Ensure that your internet speed meets the high-speed requirement.
Check for any physical obstructions that may be blocking the doorbell's camera or microphone.
Adjust your video settings in the Ring app for optimal performance.

Frequently Asked Questions

What are the power requirements for the Ring Video Doorbell Wired?

The doorbell must be hardwired using your existing doorbell wiring, and it requires a power supply of 10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W. It does not support halogen or garden-lighting transformers.

Can I use my existing chime with the Ring Video Doorbell Wired?

No, the Ring Video Doorbell Wired does not support existing chimes. You will need to purchase a Ring Chime or use a compatible Alexa device to hear audio notifications in your home.

How do I customize motion detection zones?

You can customize motion zones by going to the device settings in the Ring app, selecting Motion Settings, and adjusting the zones and sensitivity to your preference.

Does the Ring Video Doorbell Wired work with Alexa?

Yes, it pairs with Alexa. You can hear motion alerts, see a Live View, and use two-way talk through compatible Echo devices.

Is there a subscription fee for using the Ring Video Doorbell Wired?

While basic functions like Live View and two-way talk are available without a subscription, a Ring Protect Plan is required to record videos, review missed events for up to 180 days, and share videos and photos. This is sold separately.

What is the warranty for the Ring Video Doorbell Wired?

It comes with a 1-year limited warranty. Terms and conditions apply, and the use of the Ring Video Doorbell is subject to the terms found on the Ring website.

How long will the device receive software security updates?

The device will receive guaranteed software security updates until at least four years after the device is last available for purchase as a new unit on Ring's websites.

If you have further questions or require additional support, please visit the Ring Video Doorbell Wired support page or contact customer service.

FAQ [continued]

Q: What are the key features of the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired features a 1080p HD camera, two-way talk, advanced motion detection, and real-time alerts. It also has night vision for clear visibility in the dark.

Q: How does the Ring Video Doorbell Wired connect to my phone?
A: The Ring Video Doorbell Wired sends real-time notifications to your phone. You can also pair it with a Ring Chime or compatible Alexa device to hear audio notifications in your home.

Q: Can I customize the motion detection settings?
A: Yes, the Ring Video Doorbell Wired has advanced motion detection with customizable motion zones. This allows you to specify areas where you want motion alerts to be triggered.

Q: Does the Ring Video Doorbell Wired require wiring?
A: Yes, the Ring Video Doorbell Wired needs to be hardwired using your existing doorbell wiring. It comes with a tool kit for easy installation.

Q: Can I record and review videos from the Ring Video Doorbell Wired?
A: With a Ring Protect Plan (subscription sold separately), you can record all your videos, review what you missed for up to 180 days, and share videos and photos.

Q: Can I connect the Ring Video Doorbell Wired with Alexa?
A: Yes, you can pair the Ring Video Doorbell Wired with Alexa to keep an eye on your home. You can receive motion alerts on your compatible Echo device or see a Live View with an Echo Show, Fire TV, or Fire Tablet. Alexa can also make voice announcements and automatically show live video feed when the doorbell detects a person.

Q: What are the dimensions of the Ring Video Doorbell Wired?
A: The dimensions of the Ring Video Doorbell Wired are 3.98 inches x 1.81 inches x 0.88 inches (101mm x 45.7mm x 22.4mm).

Q: What is included in the box?
A: The Ring Video Doorbell Wired comes with the doorbell itself, installation tools and screws, a user manual, quick start guide, and security stickers.

Q: What is the warranty for the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired comes with a 1-year limited warranty.

Q: What are the operating conditions for the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired is weather resistant and can operate in temperatures ranging from -4°F to 104°F (-20°C to 40°C).

Q: Does the Ring Video Doorbell Wired come in different colors?
A: The Ring Video Doorbell Wired is available in black.

Q: What are the internet requirements for the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired requires a high-speed internet connection and has 802.11 b/g/n wifi connectivity at 2.4 GHz.

Specifications

Brand	Ring
Category	Amazon Devices
Average Install Time	~15 minutes
Video	1080p HD Video, Live View, Night vision
Field of View	155° horizontal, 90° vertical
Motion Detection	Advanced Motion Detection with customizable motion zones
Audio	Two-way audio with noise cancellation
Power	HardwiredRequires an existing doorbell system, Ring plug-in adapter or transformer for power supply (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W)No halogen or garden-lighting transformers.
Internet Requirements	High-speed internet
Connectivity	802.11 b/g/n wifi connection @ 2.4 GHz
Operating conditions	-4°F to 104°F (-20°C to 40°C), weather resistant
Available Colors	Black
Dimensions	3.98 in x 1.81 in x 0.88 in (101mm x 45.7mm x 22.4mm)
Box Includes	Ring Video Doorbell Wired, installation tools and screws, user manual, quick start guide, and security stickers
Setup Requirements	Standard doorbell system, Ring plug-in adapter or transformer with 10-24 VAC, 40VA max, 50/60Hz or 24VDC, 0.5A, 12W
Warranty and Service	1-year limited warranty. Use of Ring Video Doorbell is subject to the terms found here.
Support	Click here to view more information on the Ring Video Doorbell Wired support page.
Ring Protect Plan	By purchasing, you authorize us to charge your default card or another card on file when you attach the subscription to a device. Learn more about subscription features and additional terms and conditions.
Generation	Ring Video Doorbell Wired 1st Generation – 2021 Release.
Software Security Updates	This device receives guaranteed software security updates until at least four years after the device is last available for purchase as a new unit on our websites. Learn more about these software security updates. If you already own a Ring device, visit Software Security Updates in Ring Control Center for information specific to your device.
Disclaimers	1Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including but not limited to: digital arming / disarming and integration with other Ring, Echo, Alexa, and third party products. Subscription sold separately. View Ring Protect Plans for pricing and details. Customer reviews may reference features that require a subscription.
Color	Black

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