Netvue Indoor Camera User Manual

Package Contents

• 1 x Netvue Indoor Camera
• 1 x Power Adapter
• 1 x Mounting Bracket
• 1 x Screw Accessories Package
• 1 x User Manual

Getting Started

1. Download the Netvue App on your iPhone, Android, or tablet device (not compatible with laptop/MAC).
2. Connect your device to a 2.4GHz Wi-Fi network (not compatible with 5G Wi-Fi).
3. Plug in the power adapter to the camera and a power outlet.
4. Launch the Netvue App and follow the on-screen instructions to set up your camera.

Camera Positioning and Mounting

Place or mount the camera in a location that provides a clear view of the area you wish to monitor. The camera can be placed on a flat surface or mounted on the wall or ceiling using the included mounting bracket and screw accessories package.

Using the Netvue App

With the Netvue App, you can access the following features:

• View live video feed from your camera
• Control the camera's pan, tilt, and zoom (PTZ) functions
• Enable two-way audio communication
• Receive real-time motion detection alerts
• View and manage cloud storage or MicroSD card storage (up to 128GB)
• Share camera access with multiple users

Cloud Storage and Privacy Protection

AWS provides up to 60-day cloud storage for event video recordings. The camera also supports local storage of recordings and sound and motion detection with a MicroSD card (not included, up to 128GB). Both options allow for up to 10-day video playback. The camera uses AES 256-bit encryption and TLS Encryption Protocol to protect your data and privacy.

Night Vision

The Netvue Indoor Camera is equipped with 10*850nm infrared LEDs, which automatically switch to night vision mode in low light environments. The camera provides clear video and night vision up to 32 feet.

Troubleshooting Tips

Camera Not Connecting to Wi-Fi

1. Ensure that your device is connected to a 2.4GHz Wi-Fi network (not compatible with 5G Wi-Fi).
2. Check that your Wi-Fi password is correct.
3. Restart your Wi-Fi router and try connecting again.
4. Reset the camera by pressing and holding the reset button for 10 seconds.

Camera Not Responding to App Commands

1. Ensure that your device is connected to the internet.
2. Close and restart the Netvue App.
3. Check for and install any available updates for the Netvue App.
4. Reset the camera by pressing and holding the reset button for 10 seconds.

Poor Video Quality or Lagging

1. Check your internet connection speed and ensure it meets the minimum requirements for the camera.
2. Move the camera closer to your Wi-Fi router for a stronger connection.
3. Adjust the video quality settings in the Netvue App.

Frequently Asked Questions

Can I use this camera outdoors?

No, the Netvue Indoor Camera is designed for indoor use only.

Is this camera compatible with 5G Wi-Fi?

No, the Netvue Indoor Camera only supports 2.4GHz Wi-Fi connections.

Can I view the camera feed on my laptop or MAC?

No, the Netvue Indoor Camera is designed to work with the Netvue App on iPhone, Android, and tablet devices.

Does the camera support two-way audio communication?

Yes, the camera features a built-in speaker and supports two-way audio communication with noise filter technology.

What is the maximum MicroSD card capacity supported by the camera?

The camera supports MicroSD cards with a capacity of up to 128GB.

Product FAQ:

Q: Can I mount this camera upside down from the ceiling?
A: Yes, you can mount this camera upside down from the ceiling using the included mounting bracket. You can also flip the image via the Netvue App by entering General and clicking Reverse Image 180 Degrees.

Q: What kind of WiFi does this device support?
A: This device supports 2.4GHz WiFi only. It does not support 5G WiFi.

Q: How long is the warranty on this unit?
A: The manufacturer provides a 2-year warranty for this product. If you have any issues, please contact customer support via phone or email.

Q: How can I share the live stream video with my family?
A: You can share the live stream video with your family via the Netvue App. Simply click Share Device and enter their Netvue account information.

Q: Does the live video feed go through the company's servers/cloud?
A: Yes, the live video feed goes through the company's servers/cloud to allow for remote viewing. However, you do not need to purchase anything to use this feature.

Q: What is the cost of AWS cloud storage?
A: The cost of AWS cloud storage is typically around $3-4 per month.

Q: Can this camera connect to WiFi without a password?
A: No, you need your WiFi login and password to set up this camera.

Q: Do you need an SD card in order to use it?
A: No, you do not need an SD card to view live footage. However, if you want to record footage, an SD card (up to 128GB) is required.

Q: Does anyone's camera have a red light or ticks out of nowhere?
A: The red light and ticking noise are normal and indicate that the night vision mode has turned on. You can turn off this feature in settings if desired.

Q: Is a longer USB cord available for the Netvue camera?
A: Yes, longer USB cords are available at some retailers such as Walmart. The cord included in the package is approximately 6 feet long.