Poly SYNC 20+ USB-A Bluetooth Speakerphone User Manual

Package Contents

• Poly Bluetooth Speakerphone
• Bluetooth Dongle
• Bonus 2-Port Universal Charger

Getting Started

1. Unpack your Poly SYNC 20+ Bluetooth Speakerphone, Bluetooth Dongle, and Bonus 2-Port Universal Charger.
2. Charge the speakerphone using the provided charger. The speakerphone is fully charged when the LED light turns off.
3. Turn on the speakerphone by pressing and holding the power button until the LED light turns on.

Connecting to a PC via USB-A

1. Plug the USB-A end of the provided cable into an available USB-A port on your computer.
2. Plug the other end of the cable into the USB-C port on the speakerphone.
3. Your computer should automatically detect the speakerphone as an audio device.

Connecting to a PC via Bluetooth Dongle

1. Plug the included Bluetooth Dongle into an available USB-A port on your computer.
2. Press and hold the Bluetooth button on the speakerphone until the LED light starts flashing.
3. Your computer should automatically detect the speakerphone and connect to it.

Connecting to a Smartphone via Bluetooth

1. Enable Bluetooth on your smartphone.
2. Press and hold the Bluetooth button on the speakerphone until the LED light starts flashing.
3. On your smartphone, search for available Bluetooth devices and select "Poly SYNC 20+".
4. Confirm the connection on your smartphone if prompted.

Using the Speakerphone

• Call answer/end: Press the call button to answer or end a call.
• Mute: Press the mute button to mute or unmute the microphone.
• Volume up/down: Press the volume up or down buttons to adjust the speaker volume.
• Programmable function button: Press the programmable function button to access a custom function (set by the user).

Charging a Smartphone

1. Connect your smartphone to the speakerphone's USB-A port using a compatible charging cable.
2. The speakerphone will charge your smartphone while it's connected.

Troubleshooting Tips

• If the speakerphone is not detected by your computer, try connecting it to a different USB port.
• If the speakerphone is not connecting to your smartphone via Bluetooth, ensure that your smartphone's Bluetooth is enabled and that the speakerphone is in pairing mode (LED light flashing).
• If the speakerphone's battery is not charging, ensure that it is connected to a working power source and that the charger is properly connected.
• If the sound quality is poor, ensure that the speakerphone is within the recommended range (up to 7 ft / 2 m) from the audio source.

Frequently Asked Questions

What is the difference between the Poly SYNC 20 USB-C, USB-A, and 20+ USB-A models?

The main difference between these models is the type of USB connection they use. The USB-C model connects to a computer via a USB-C cable, the USB-A model connects via a USB-A cable, and the 20+ USB-A model connects either via a USB-A cable or wirelessly using the included Bluetooth Dongle.

How do I connect the speakerphone to a computer using the Bluetooth Dongle?

Plug the included Bluetooth Dongle into an available USB-A port on your computer. Press and hold the Bluetooth button on the speakerphone until the LED light starts flashing. Your computer should automatically detect the speakerphone and connect to it.

What is the microphone pickup range of the Poly SYNC 20+ speakerphone?

The microphone pickup range is up to 7 ft / 2 m, making it ideal for room sizes of 4m x 4m.

How long does the battery last on the Poly SYNC 20+ speakerphone?

The battery can last up to 20 hours of talk time when fully charged.

Can I charge my smartphone using the Poly SYNC 20+ speakerphone?

Yes, you can charge your smartphone using the speakerphone's USB-A port. Simply connect your smartphone to the speakerphone using a compatible charging cable.

Q: What is included in the Poly Bundle of 3 items?
A: The Poly Bundle includes the Poly Bluetooth Speakerphone, Bluetooth Dongle, and Bonus 2-Port Universal Charger.

Q: How does the Poly SYNC 20+ connect to devices?
A: The Poly SYNC 20+ can connect to a PC via USB-A cable or wirelessly via the included Bluetooth adapter, and to a smartphone via Bluetooth.

Q: What is the microphone pickup range of the Poly SYNC 20+?
A: The microphone pickup range of the Poly SYNC 20+ is up to 7ft.

Q: What is the battery life of the Poly SYNC 20+ in talk time mode?
A: The battery life of the Poly SYNC 20+ in talk time mode is up to 20 hours.

Q: Does the Poly SYNC 20+ have a USB-A port for smartphone charging?
A: Yes, the Poly SYNC 20+ has one USB-A port for smartphone charging.

Q: Is the Poly SYNC 20+ compatible with Avaya phone software?
A: Yes, the Poly SYNC 20+ is compatible with Avaya softphone and other popular UC applications and platforms.

Q: Can the Poly SYNC 20+ be connected to a TV?
A: If the television supports Bluetooth connection, then yes, you can connect the Poly SYNC 20+.

Q: Can the Poly Plantronics Sync 40 Teams Speakerphone be connected to multiple devices simultaneously?
A: Yes, the Poly Plantronics Sync 40 Teams Speakerphone can be connected to multiple devices simultaneously. It can be connected to a laptop via a USB cable and a phone via Bluetooth at the same time.