Drop + Sennheiser PC38X Gaming Headset User Manual

Table of Contents

1. Package Contents
2. Setting Up Your PC38X Gaming Headset
3. Using Your PC38X Gaming Headset
4. Microphone Functionality
5. Troubleshooting Tips
6. Frequently Asked Questions (FAQs)

1. Package Contents

• Drop + Sennheiser PC38X Gaming Headset
• 2 removable cables (PC and console)
• 2 pairs of earpads (mesh knit and velour)
• Drawstring travel pouch

2. Setting Up Your PC38X Gaming Headset

1. Choose the appropriate cable for your device. Use the 2.5-meter PC cable with dual 3.5mm TRS connectors for PCs or the 1.5-meter console cable with a 3.5mm TRRS connector for consoles and mobile devices.
2. Connect the cable to the headset by plugging it into the port on the left earcup.
3. Plug the other end of the cable into your device's audio port.

3. Using Your PC38X Gaming Headset

1. Put on the headset with the left and right earcups covering your ears accordingly.
2. Adjust the headband for a comfortable fit.
3. Rotate the microphone boom arm down to a position close to your mouth for optimal voice pickup.
4. Control the volume using the volume wheel on the right earcup.

4. Microphone Functionality

1. To mute the microphone, simply rotate the boom arm upwards until you hear a click.
2. To unmute the microphone, rotate the boom arm back down to its original position.

5. Troubleshooting Tips

• If you cannot hear any sound, ensure that the headset is connected properly to your device and that the volume is turned up.
• If the microphone is not working, check if it is muted by rotating the boom arm upwards and then back down.
• For compatibility issues with consoles or mobile devices, ensure that you are using the correct cable (1.5-meter console cable with a 3.5mm TRRS connector).
• If the headset is still not functioning properly, contact Drop customer support for assistance.

6. Frequently Asked Questions (FAQs)

Q: Is the PC38X compatible with Xbox, PS4, PS5, and other consoles?

A: Yes, the PC38X is compatible with Xbox One, Xbox Series X|S, PS4, PS5, and other consoles with a 3.5mm jack. Make sure to use the 1.5-meter console cable with a 3.5mm TRRS connector included in the package.

Q: Can I use the PC38X with my mobile device or tablet?

A: Yes, the PC38X is compatible with mobile devices and tablets with a 3.5mm connection. Use the 1.5-meter console cable with a 3.5mm TRRS connector for a seamless connection.

Q: Are the earpads replaceable?

A: Yes, the PC38X comes with two sets of earpads: mesh knit and velour. You can easily swap them out according to your preference.

Q: How do I clean my PC38X headset?

A: Gently wipe the headset with a slightly damp cloth to remove dirt and debris. Avoid using harsh chemicals or abrasive materials to clean the headset.

Q: Does the PC38X have a warranty?

A: Yes, the PC38X comes with a 2-year manufacturer warranty. Contact Drop customer support for assistance with warranty claims.

Q: Are these 7.1 surround?
A: No, these headphones do not have 7.1 surround sound. However, you can use Dolby Atmos via consoles or PCs, which will sound better than the 7.1 built into some headsets.

Q: What is Drop+?
A: Drop is the company that Sennheiser partnered with to make these headphones.

Q: Why does the yellow version say Sennheiser but the black say Epos? Is there a difference?
A: Sennheiser is actually the parent company, and they created a new gaming sub-brand called "Epos" after this product was already created. So the original colorway (yellow) will say Sennheiser and the new colorway (black) will have the updated branding.

Q: How does it compare to the PC37X?
A: These headphones are an upgraded version of the PC37X, featuring new drivers for higher fidelity and better frequency response, an updated headband for increased comfort, and two cables for increased compatibility. They also offer better stereo imaging and locational accuracy thanks to their angled drivers and open-back design.

Q: Would the mic work if this was plugged into a phone using the "Console" 3.5mm jack? Or does the mic need to be directly connected to a mic port?
A: The microphone will work when plugged into a phone using the "Console" 3.5mm jack without an adapter. There are four conductors on the jack - one for ground, one each for L, R, and Mic.

Q: Is this headset Skype compatible? And is it a good headset to use for working from home?
A: Yes, this headset is Skype compatible. As for using it for work from home purposes, it depends on your preferences. If you prefer noise cancellation, then this might not be the best option. However, if you work in an isolated environment and don't mind open-back headphones, then this headset is a good option.

Q: Which one is better, these or the new Epos H6 Pro?
A: You'll have to read specs and watch reviews to make a personal decision. However, it should be noted that the PC38X were made when Sennheiser was still involved and the driver is an evolution from the HD 5XX line of headphones.

Q: How well do these headphones handle large heads? I wear a size 8 ballcap and I always break plastic headphones at the extension joints.
A: The headphones should fit comfortably on larger heads. One user who wears a 7.5 hat size reported having room to fit their fingers between the band and the top of their head with it fully extended.

Q: How do these compare to the older Sennheiser PC 363D? My cord started to go bad and I need to replace them now. I was happy with their performance.
A: These headphones are a newer model than the PC 363D and feature updated drivers for higher fidelity and better frequency response, as well as an updated headband for increased comfort. They also offer better stereo imaging and locational accuracy thanks to their angled drivers and open-back design.

Q: Are there any issues when using this with Microsoft Teams?
A: No, there should not be any issues when using these headphones with Microsoft Teams.