Philips Sonicare Prestige 9900 User Manual

Table of Contents

1. Getting Started
2. Charging your Toothbrush
3. Attaching and Detaching Brush Heads
4. Using the Toothbrush
5. Connecting to the App
6. Cleaning and Maintenance
7. Troubleshooting
8. Frequently Asked Questions

1. Getting Started

Unpack your Philips Sonicare Prestige 9900 toothbrush and ensure that the following items are included in the package:

• 1 Connected Sonicare Prestige toothbrush handle with SenseIQ
• 1 Premium All-in-One brush head
• 1 Frosted charging stand
• 1 Prestige travel case
• 1 Lithium-ion battery (included in the toothbrush handle)

2. Charging your Toothbrush

1. Place the toothbrush handle on the frosted charging stand.
2. Plug the charging stand into an electrical outlet.
3. Allow the toothbrush to charge for at least 24 hours before the first use. The battery indicator will show the charging progress.
4. Once fully charged, the toothbrush can be used for up to one week before needing to be recharged.

3. Attaching and Detaching Brush Heads

1. To attach a brush head, align the brush head with the toothbrush handle and push it onto the metal shaft until it clicks into place.
2. To detach a brush head, grip the brush head firmly and pull it straight off the toothbrush handle.

4. Using the Toothbrush

1. Wet the bristles of the brush head and apply a small amount of toothpaste.
2. Place the brush head against your teeth at a slight angle, ensuring the bristles are in contact with both the teeth and gums.
3. Press the power button to turn on the toothbrush. The toothbrush will automatically start in the default mode (High speed, 62,000 VPM).
4. Move the toothbrush gently along your teeth, allowing the bristles to clean each tooth for a few seconds before moving to the next tooth. The toothbrush will automatically pause every 30 seconds to remind you to move to a different quadrant of your mouth.
5. After 2 minutes, the toothbrush will automatically turn off, signaling the end of the recommended brushing time.

5. Connecting to the App

1. Download the Philips Sonicare app from the App Store or Google Play Store on your smartphone.
2. Open the app and follow the on-screen instructions to create an account and connect your toothbrush via Bluetooth.
3. Once connected, you can customize your brushing experience, track your brushing habits, and receive personalized guidance on improving your oral health.

6. Cleaning and Maintenance

1. After each use, rinse the brush head thoroughly under running water to remove toothpaste and debris.
2. Wipe the toothbrush handle with a damp cloth to remove any residue.
3. Regularly inspect the brush head for wear and replace it every three months or sooner if the bristles become frayed or damaged.

7. Troubleshooting

If you encounter issues with your Philips Sonicare Prestige 9900 toothbrush, try the following troubleshooting tips:

1. Ensure that the toothbrush is fully charged before use.
2. Check that the brush head is properly attached to the toothbrush handle.
3. Reset the toothbrush by pressing and holding the power button for 5 seconds.
4. Reconnect the toothbrush to the app if you experience Bluetooth connectivity issues.
5. Contact Philips Sonicare customer support if the problem persists.

8. Frequently Asked Questions

1. Q: How do I change the speed settings on my Philips Sonicare Prestige 9900 toothbrush?
   A: You can adjust the speed settings through the Philips Sonicare app. Once connected, navigate to the settings in the app and select your desired speed.
2. Q: What is the purpose of the RFID chip in the brush head?
   A: The RFID chip allows the toothbrush to recognize the type of brush head attached and adjust the settings accordingly for optimal performance.
3. Q: Can I use the toothbrush without connecting it to the app?
   A: Yes, you can use the toothbrush without connecting it to the app. However, you will not be able to customize the settings or track your brushing habits without the app.
4. Q: How often should I replace the brush head?
   A: It is recommended to replace the brush head every three months or sooner if the bristles become frayed or damaged.
5. Q: Can I use other Philips Sonicare brush heads with the Prestige 9900 toothbrush?
   A: Yes, the Philips Sonicare Prestige 9900 toothbrush is compatible with other Philips Sonicare brush heads.

Product: Philips Sonicare Prestige 9900, Rechargeable Electric Power Toothbrush with SenseIQ, Champagne, HX9990/11 - Beauty & Personal Care

Manufacturer Provided Details:
- SenseIQ technology senses, adapts and cares for your teeth
- Removes up to 20x more plaque than a manual toothbrush
- Up to 15x healthier gums in 6 weeks vs. a manual toothbrush
- Seamless one-touch control with touch-interface design
- Sleek and compact with premium leatherette travel case with USB charging
- Includes: 1 Connected Sonicare Prestige toothbrush handle with SenseIQ, 1 Premium All-in-One brush head, 1 frosted charging stand, 1 Prestige travel case
- Brand: Philips Sonicare
- Manufacturer: Philips Sonicare
- Model Number: HX9990/11
- Product Dimensions: 9.53 x 2.91 x 6.61 inches; 1.47 Pounds
- Item model number: HX9990/11
- Batteries: 1 Lithium ion batteries required. (included)
- UPC: 075020096289
- ASIN: B08YCZNSLL
- Country of Origin: China
- Age Range (Description): Adult
- Power Source: Battery Powered
- Color: Champagne
- Target Audience: Unisex-Adults

FAQ:

Q: All the reviews are from Amazon Vine Voice. How can these be unbiased reviews? Especially for something so expensive.
A: While some reviews may be from Amazon Vine Voice reviewers, they still have to pay taxes on the product received and are not likely to give a highly-rated review if they don't like it. However, it is important to read a variety of reviews from different sources before making a purchase decision.

Q: Does Sonicare make a “compact size” replacement head for this toothbrush?
A: Yes, the Philips Sonicare DiamondClean Compact Brush Heads HX6074/26 can be used with the Philips Sonicare 9900 Prestige toothbrush.

Q: How does this compare to the model 9700, what are the main differences?
A: The Philips Sonicare 9900 Prestige toothbrush is more advanced than the 9700 model. It features SenseIQ technology that adapts to your brushing style, a Premium All-in-One brush head that is the best for achieving cleaner, whiter teeth and healthier gums, and a seamless one-touch control with touch-interface design.

Q: Can a brush charging with a previous version charger (9300 Glass charger)? Is it compatible?
A: Yes, the Philips Sonicare 9900 Prestige toothbrush can be charged with a previous version charger such as the 9300 Glass charger.

Q: Is that price correct? $380?
A: Yes, the price is correct. However, it is important to evaluate whether the features and benefits of this toothbrush justify the cost for each individual consumer.

Q: Does the Philips Sonicare 9900 Prestige work well if sharing between 2 people assuming we each use our own app? Would another model work better?
A: The app may not be necessary or impressive for all users. It is possible to share the toothbrush handle between two people, but each person would need to use their own brush head and app to track their individual progress.

Q: USB-C or mini USB plug on the brush case?
A: The Philips Sonicare 9900 Prestige toothbrush uses a USB-C cable for charging.

Q: Can you charge the 9900 in the travel case from a computer USB port? What are the required voltage and amps?
A: Yes, you can connect the Philips Sonicare Prestige travel case to a computer, laptop, or battery bank for charging. The required voltage and amps may vary depending on the specific device being used for charging.