User Manual for Amazon Glow

Getting Started

Unboxing your Amazon Glow: Carefully remove the Amazon Glow device, silicone projection mat, mat case, power adapter, cable, and Tangram Bits from the packaging. Refer to the quick start guide for an overview.
Setting Up the Device: Place the Amazon Glow on a stable, flat surface. Ensure the surface under the mat is clean to avoid projection issues. Connect the power adapter and cable to the device and plug it into an electrical outlet.
Device Activation: Turn on the Amazon Glow by pressing the power button. Follow the on-screen instructions to connect to your WiFi network and complete the setup process.
Downloading the App: Download the Amazon Glow app on your smartphone or tablet from the respective app store. The app is required for video calls and accessing content.
Pairing Your Mobile Device: Open the Amazon Glow app and follow the prompts to pair your mobile device with the Amazon Glow unit.
Amazon Kids+ Subscription: Log in or sign up for Amazon Kids+ to access the full range of books, games, and art activities. Your purchase includes a 1-year subscription for new subscribers.

Using Amazon Glow

Starting a Video Call: Use the Amazon Glow app on your smartphone or tablet to initiate a video call with remote family and friends.
Engaging in Activities: Select from the variety of books, games, and art activities available through Amazon Kids+ to play and learn with your child during the call.
Using Tangram Bits: Place the physical Tangram Bits on the projection mat for interactive puzzle-solving with remote participants using digital pieces.
Independent Play: Children can also use Amazon Glow for solo play, exploring content and activities on their own.

Troubleshooting Tips

Connectivity Issues: If you experience trouble connecting to WiFi, ensure you are within range of your router and that you have entered the correct network credentials.
App Crashes: Should the app crash or freeze, try closing and reopening the app. If issues persist, restart your mobile device and check for app updates.
Projection Clarity: For a clear projection, make sure the mat is on a clean, flat surface. Avoid direct sunlight or bright lighting conditions that may interfere with visibility.
Audio Problems: If the audio is not clear, adjust the volume using the on-screen controls. Check for obstructions around the speaker and ensure the device's microphones are not covered.
Device Not Responding: If the Amazon Glow is unresponsive, try resetting the device by unplugging it for 30 seconds and then plugging it back in.

Frequently Asked Questions (FAQs)

What age range is Amazon Glow suitable for?

Amazon Glow is designed for children aged 3 and up.

Is Alexa built into the Amazon Glow?

No, Alexa is not built into the Amazon Glow device.

Can I use the Amazon Glow without an Amazon Kids+ subscription?

While the device may have some functionality without a subscription, an Amazon Kids+ subscription is required to access the full range of content, including e-books, games, and other interactive activities.

How do I manage or cancel my Amazon Kids+ subscription?

You can manage or cancel your subscription at any time by visiting the Amazon Parent Dashboard or contacting Amazon Customer Service.

Is the Amazon Glow compatible with all tablets and smartphones?

The Amazon Glow is compatible with most modern tablets and smartphones, but please refer to the device compatibility details on Amazon's website for specific requirements.

What should I do if my Amazon Glow breaks?

The Amazon Glow comes with a 2-year worry-free guarantee. If the device breaks, you can return it and Amazon will replace it for free.

How do I ensure privacy with the Amazon Glow?

The device is designed with privacy in mind. You can instantly disable the cameras and microphones by closing the privacy shutter on the device.

Is the Amazon Glow safe for children?

Yes, the Amazon Glow meets FCC RF Exposure limits and is designed to be used safely by children with adult supervision. However, it is not recommended for children under 3 years of age due to small parts that may present a choking hazard.

FAQ [continued]

Q: What is Amazon Glow?
A: Amazon Glow is an interactive entertainment and video-calling system designed for children aged 3-9+ to learn, play, and bond with remote family members.

Q: What are the key features of Amazon Glow?
A: The key features of Amazon Glow include a huge 19" projected touchscreen, thousands of books, games, and art activities, the ability to play and video-chat simultaneously, 1 year of Amazon Kids+ subscription included, Tangram Bits for hands-on learning, privacy shutter to disable cameras and microphones, and a 2-year worry-free guarantee.

Q: What is included in the box when purchasing Amazon Glow?
A: When purchasing Amazon Glow, you will receive the device itself, a silicone projection mat, mat case, power adapter/cable (6.6 ft.), and a quick start guide.

Q: Is there a subscription required to access content on Amazon Glow?
A: Yes, a subscription to Amazon Kids+ is required to access games, books, and art activities on Amazon Glow. The subscription automatically renews every month starting at $4.99 per month plus applicable tax. It can be canceled at any time.

Q: Is there any age restriction for using Amazon Glow?
A: Amazon Glow is recommended for children aged 3 and up.

Q: Can adults join in the fun on Amazon Glow?
A: Yes, adults can join in the fun through an interactive video call on their tablet or smartphone while kids enjoy hands-on activities on the projection mat.

Q: Does Amazon Glow have parental controls?
A: Yes, Amazon Glow offers parental controls including kid-appropriate content and the Amazon Parent Dashboard.

Q: What are the specifications of Amazon Glow?
A: The device size is 5.6” x 5.4” x 14.2”, the mat size is 18.2” x 12.1” x 0.04”, and the device weight is 57 oz. It has a projected display of 19.2” touch-sensitive projection and an LCD display of 8” high-definition touchscreen (1280 x 800 resolution). It also features cameras, WiFi and Bluetooth connectivity, a 10W speaker, and is compatible with Alexa.

Q: Is Amazon Glow available internationally?
A: No, currently Amazon Glow is only available in the US.

Q: Is there a warranty included with Amazon Glow?
A: Yes, Amazon Glow comes with a 2-year worry-free guarantee. If it breaks, it can be returned and replaced for free.

Q: Are there any safety precautions for using Amazon Glow?
A: Amazon Glow is not recommended for children under 3 years of age. Precautions should be observed during handling and use to prevent electric shock. The device meets FCC RF Exposure limits and should be kept at least 20cm away from the user's body while transmitting.

Q: What is included in the Tangram Bits bundle?
A: The Tangram Bits bundle includes 7 Tangram Puzzle Pieces for a hands-on learning experience where children use physical pieces and remote family members use digital pieces to solve puzzles together.

Q: Can Amazon Glow be used with Apple devices?
A: Amazon Glow is compatible but may not be entirely stable with Apple devices. There may be frequent lockups that require hanging up and exiting the game or even a reboot.

Q: Does the Amazon Glow app work on Kindle Fire tablets?
A: No, the Amazon Glow app is not compatible with Kindle Fire tablets due to outdated Android versions with no update available.

Q: Does using the Amazon Glow app drain mobile device batteries quickly?
A: Yes, using the Amazon Glow app can drain mobile device batteries quickly. It is recommended to use it on larger tablets rather than phones as phones may overheat due to the current draw. Tablets will be drained in about an hour.

Specifications

Brand	Amazon
Category	Amazon Devices
Device Size	5.6” x 5.4” x 14.2”(141 mm x 138 mm x 361 mm)
Mat Size	18.2” x 12.1” x 0.04”(462 mm x 306 mm x 1.0 mm)
Device Weight	57 oz (1615 g)
Projected Display	19.2” touch-sensitive projection
LCD Display	8” high-definition touchscreen (1280 x 800 resolution)
Cameras	720p HD profile and projector cameras with built-in shutter.
WiFi Connectivity	Dual-band, dual-antenna WiFi (MIMO). Supports 802.11a/b/g/n/ac (2.4 and 5 GHz) WiFi networks. Does not support connecting to ad-hoc (or peer-to-peer) WiFi networks.
Bluetooth Connectivity	Bluetooth 5.0
Audio	10W speaker, 3.3” x 1.3” size (83.8 mm x 33 mm)
Alexa built-in	No
Parental Controls	Glow offers parental controls, including kid-appropriate content and the Amazon Parent Dashboard.
Age Range	Ages 3 and up.
Language	English; Amazon Kids+ may provide access to Spanish-language books
Included in the box (Device)	Amazon Glow, silicone projection mat, mat case, power adapter (30W) /cable(6.6 ft.), and quick start guide.
Included in the bundle (Tangram Bits)	7 Tangram Puzzle Pieces
Subscription	Purchase includes 1 year of Amazon Kids+ for new subscribers. A subscription is required to access Amazon Kids+ content on Glow, including e-books and Glow’s interactive games, visual arts activities, and Animated Storybooks.For customers who already have a subscription to Amazon Kids+, your active subscription will be automatically replaced as soon as you activate a new Amazon Glow device, and you’ll receive one year of Amazon Kids+ from that time. Learn more about this subscription.
Device Compatibility	The Glow device and app are available only in the US. A smartphone or tablet is required to download and use the app to set up your device or get connected. See here for device compatibility details.
Warranty and Service	2-year worry-free guarantee included. Use of Amazon Glow is subject to Amazon's Conditions of Use and all the terms found here.
Safety Information (Device)	This device is not a toy. Supervise your child’s use of this device. Glow is an electrically operated product and not recommended for children under 3 years of age. As with all electric products, precautions should be observed during handling and use to prevent electric shock. The device meets the FCC RF Exposure limits for the intended and foreseeable use providing a minimum of 20cm from user’s body while transmitting.
Safety Information (Tangram Bits)	WARNING: CHOKING HAZARD – Small parts. Not for children under 3 years. Small parts may present a choking hazard to small children.

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