Facebook Portal Go User Manual

Getting Started

1. Unpack the Facebook Portal Go from its packaging.
2. Press and hold the power button located on the top of the device to turn it on.
3. Follow the on-screen instructions to connect to your Wi-Fi network.
4. Sign in with your Facebook or WhatsApp account.
5. Complete the setup process by following the on-screen prompts.

Making Video Calls

1. Tap the 'Call' icon on the Portal Go's home screen.
2. Select the contact you wish to call from your Messenger, WhatsApp, or Zoom contact list.
3. Tap the 'Video Call' button to initiate the call.
4. During the call, you can use the on-screen controls to adjust the volume, mute the microphone, or end the call.

Using Smart Camera and Smart Sound

The Facebook Portal Go features a Smart Camera that automatically adjusts its field of view to keep you in frame, even if you move around during the call. Smart Sound ensures that your voice is always heard clearly by minimizing background noise.

Listening to Music

1. Tap the 'Music' icon on the Portal Go's home screen.
2. Select your preferred music streaming service, such as Spotify or Pandora.
3. Sign in with your account credentials, if required.
4. Browse and play music as desired.

Using Alexa Built-in

Facebook Portal Go comes with Alexa Built-in, allowing you to control your smart home devices, listen to music, watch the news, check the weather, set timers, and more. To use Alexa, simply say "Hey Alexa" followed by your command.

Privacy Features

To ensure your privacy, you can disable the camera and microphone by sliding the switch on the top of the device. Additionally, you can use the included camera cover to block the lens when not in use. All Messenger and WhatsApp calls are encrypted for added security.

Troubleshooting Tips

1. If you're unable to connect to Wi-Fi, ensure that your Portal Go is within range of your Wi-Fi router and that the router is functioning properly.
2. If you're experiencing issues with video calls, ensure that both you and the person you're calling are signed in to the same service (Messenger or WhatsApp).
3. If the Smart Camera isn't tracking you properly, try moving to a different area with better lighting and a less cluttered background.
4. If you're having trouble with the device's audio, ensure that the volume is turned up and that the microphone is not muted.

Frequently Asked Questions

Can I use the Facebook Portal Go without a Facebook account?

Yes, you can sign in with a WhatsApp account instead of a Facebook account during the setup process.

Will the Facebook Portal Go work with any TV?

No, the Facebook Portal Go has a built-in 10.1-inch touch screen and does not connect to a TV. The Portal TV is a separate product designed to work with your TV.

Can I use the Portal Go as a Bluetooth speaker?

Yes, the Portal Go can be used as a portable Bluetooth speaker around your home.

How long does the battery last on the Portal Go?

The battery life will vary depending on usage, but it is designed for extended use and portability within your home.

Is the Facebook Portal Go compatible with Android devices?

Yes, the Portal Go runs on the Android operating system and is compatible with Android devices for features such as Bluetooth connectivity.

Q: What is the Facebook Portal Go?
A: The Facebook Portal Go is a portable smart video calling device with a 10” touch screen and battery. It allows you to make video calls using Messenger, WhatsApp, Zoom, and more from anywhere in your home.

Q: Does the Facebook Portal Go have a built-in battery?
A: Yes, the Facebook Portal Go has a built-in rechargeable battery that allows you to move it from room to room.

Q: Can you use the Facebook Portal Go to watch Netflix?
A: As of April 27th 2022, you cannot watch Hulu or Disney Plus or Netflix using the browser on this device. You will be redirected to a page asking you to download an app for android (in the case of Disney properties). Which is impossible on the portal. In the case of Netflix, you will be able to log in and see thumbnails but no videos will play.

Q: Is it free to use the Facebook Portal Go?
A: Yes, it is free to use. You can connect with friends and family using Messenger, WhatsApp, Zoom and more without any additional charges.

Q: Can you surf the internet with the Facebook Portal Go?
A: Yes, there is a built-in browser that allows you to surf the internet.

Q: How can I send pictures to someone using their Facebook Portal Go?
A: Yes, you can send pictures to someone using their Facebook Portal Go.

Q: How do I turn off the screen when not in use on my 10" Facebook Portal Go?
A: You can turn off the portal by pressing a button at the top, putting the cover over the camera, or unplugging it at night.

Q: Does the Facebook Portal Go come with customer support from Facebook?
A: Unfortunately, there is no way to contact Facebook for help which makes it difficult for customers who may have issues with their device.

Q: Can you use the app Zoom on the Facebook Portal Go?
A: As of now, Zoom is not listed as an available app on the Facebook Portal Go.

Q: Is the Facebook Portal Go available in Spanish and can it be used in Argentina?
A: Yes, the Facebook Portal Go is available in Spanish and can be used in Argentina.

Q: How does the Facebook Portal Go handle privacy?
A: The Facebook Portal Go has privacy features such as the ability to easily disable the camera and microphone or block the lens with a camera cover. All Messenger and WhatsApp calls are also encrypted.