User Manual for Ring Video Doorbell Wired with Ring Chime

Product Overview

This user manual provides detailed instructions for the installation, operation, and troubleshooting of the Ring Video Doorbell Wired bundle, which includes the Ring Chime. This device offers 1080p HD video, two-way talk, advanced motion detection, and night vision capabilities, providing you with increased security and convenience for your home.

Installation Guide

1. Turn off the power to your existing doorbell at the breaker.
2. Remove your existing doorbell and disconnect the wires.
3. Using the provided installation tools and screws, mount the Ring Video Doorbell Wired to your doorframe or wall.
4. Connect the doorbell wires to the screws on the back of the Ring Video Doorbell Wired.
5. Secure the faceplate onto the Ring Video Doorbell Wired.
6. Turn the power back on at the breaker.
7. Follow the in-app instructions to connect the Ring Video Doorbell Wired to your Wi-Fi network and complete the setup.

Ring Chime Setup

1. Plug the Ring Chime into a standard power outlet.
2. Ensure your Ring Chime is within a good range of your Wi-Fi router for optimal performance.
3. Use the Ring app to connect the Ring Chime to your Wi-Fi network and link it to your Ring Video Doorbell Wired.

Operating Instructions

• To view live video, open the Ring app and select the Live View option.
• When motion is detected or the doorbell is rung, you will receive notifications on your phone, Alexa device, or Ring Chime.
• To talk to visitors, use the two-way talk feature by pressing the talk button in the Ring app or asking your Alexa device to "talk to the front door."

Troubleshooting Tips

No Power or Video

Ensure the device is properly wired and that the power breaker is turned on. Check your transformer specifications to match the requirements.

Connectivity Issues

Verify your Wi-Fi network is working correctly. If the device is not connecting, try moving your Wi-Fi router or extender closer to the Ring Video Doorbell Wired.

Poor Video Quality or Lag

Check your internet speed and Wi-Fi signal strength. If necessary, upgrade your internet plan or improve your Wi-Fi network with extenders.

False Motion Alerts

Adjust the motion sensitivity settings within the Ring app or redefine the customizable motion zones to reduce false alerts.

Frequently Asked Questions (FAQs)

Q: Can the Ring Video Doorbell Wired function without a subscription?

A: Yes, the device can function without a subscription, but access to recorded videos and history will be limited. A Ring Protect Plan subscription is required for additional features.

Q: Does the Ring Chime work with existing mechanical chimes?

A: No, the Ring Chime is a separate device that provides audible alerts for your Ring Doorbell. The installation of the Ring Video Doorbell Wired bypasses your existing mechanical chime.

Q: Can I connect the Ring Video Doorbell Wired to both 2.4 GHz and 5 GHz Wi-Fi?

A: The Ring Video Doorbell Wired is compatible only with 2.4 GHz Wi-Fi networks.

Q: What should I do if I experience connectivity issues?

A: Try moving your Wi-Fi router or extender closer to the doorbell, remove any obstructions, or reset your Wi-Fi router. If issues persist, contact Ring support for assistance.

Q: Can I control the volume of the doorbell from the outside?

A: No, the volume of the doorbell chime for visitors cannot be adjusted from the outside. However, you can adjust the volume of the Ring Chime or Alexa device inside your home.

Q: Is the device weather-resistant?

A: Yes, the Ring Video Doorbell Wired is designed to be weather-resistant and can operate in temperatures ranging from -4°F to 104°F (-20°C to 40°C).

Customer Support

If you require further assistance or have any questions, please visit the Ring Video Doorbell Wired support page or contact Ring customer service for help.

Warranty Information

This product comes with a 1-year limited warranty. For more details, refer to the warranty terms included with your device or available on the Ring website.

Q: What is included in the Ring Video Doorbell Wired with Ring Chime bundle?
A: The bundle includes the Ring Video Doorbell Wired and the Ring Chime.

Q: What are the features of the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired features 1080p HD video, two-way talk, advanced motion detection, customizable privacy settings, and night vision.

Q: How do I receive notifications from the Ring Video Doorbell Wired?
A: You can receive real-time notifications on your phone, Alexa device, or the Ring Chime included in the bundle.

Q: How does the advanced motion detection work?
A: The advanced motion detection helps you know when someone is at your front door before they ring the doorbell.

Q: Does the Ring Video Doorbell Wired have night vision?
A: Yes, it has night vision with sharp contrast to ensure you don't miss any details even in the dark.

Q: How is the Ring Video Doorbell Wired powered?
A: The Ring Video Doorbell Wired is hardwired using your existing doorbell wiring and comes with a tool kit for installation. It requires a standard doorbell system or a Ring plug-in adapter or transformer for power supply.

Q: Can I record videos with the Ring Video Doorbell Wired?
A: With a Ring Protect Plan (subscription sold separately), you can record all your videos, review what you missed for up to 60 days, and share videos and photos.

Q: Can I connect the Ring Video Doorbell Wired with Alexa?
A: Yes, you can connect it with Alexa to hear alerts on your compatible Echo device or see a Live View with an Echo device with a screen. You can also talk to visitors by saying "Alexa, talk to the front door."

Q: What are the dimensions of the Ring Video Doorbell Wired?
A: The dimensions of the doorbell are 3.98 inches x 1.81 inches x 0.88 inches (101mm x 45.7mm x 22.4mm).

Q: What is included in the box of the Ring Video Doorbell Wired?
A: The box includes the Ring Video Doorbell Wired, installation tools and screws, a user manual, a quick start guide, and security stickers.

Q: What are the connectivity requirements for the Ring Video Doorbell Wired?
A: It requires high-speed internet and has 802.11 b/g/n wifi connection at 2.4 GHz.

Q: Is the Ring Video Doorbell Wired weather resistant?
A: Yes, it is weather resistant and can operate in temperatures ranging from -4°F to 104°F (-20°C to 40°C).

Q: What is the warranty for the Ring Video Doorbell Wired?
A: It comes with a 1-year limited warranty.

Q: Does the Ring Video Doorbell Wired receive software security updates?
A: Yes, this device receives guaranteed software security updates until at least four years after the device is last available for purchase as a new unit on their websites.

Q: Does the Ring Video Doorbell Wired require a subscription?
A: Some features may require a subscription, such as digital notifications and in-app features. Subscription details can be found on the Ring Protect Plans page.

Q: What color options are available for the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired is available in black.

Q: Where can I find support for the Ring Video Doorbell Wired?
A: You can visit the Ring Video Doorbell Wired support page for more information and assistance.

Q: Is there any specific generation or release information for the Ring Video Doorbell Wired?
A: The Ring Video Doorbell Wired is referred to as the 1st Generation and was released in 2021.

Q: Can I access software security updates specific to my Ring device?
A: Yes, you can visit the Software Security Updates section in the Ring Control Center for information specific to your device.

Q: Are there any disclaimers or additional information about the Ring Video Doorbell Wired?
A: The use of Ring Alarm and all Ring Alarm accessories may require a subscription for certain features and digital notifications. Customer reviews may reference features that require a subscription.