Ecobee Smart Thermostat Enhanced User Manual

Table of Contents

1. Introduction
2. Package Contents
3. Installation
4. Setting Up the Thermostat
5. Controlling the Thermostat
6. Troubleshooting Tips
7. Frequently Asked Questions

1. Introduction

Welcome to your new ecobee Smart Thermostat Enhanced! This thermostat is designed to help you save up to 26% on your heating and cooling costs while providing comfort and convenience. With its easy installation and user-friendly interface, you'll be able to control your thermostat from anywhere using your smartphone, tablet, or Apple Watch.

2. Package Contents

• Ecobee Smart Thermostat Enhanced
• Backplate
• Wire labels
• Screws & drywall plugs
• Power Extender Kit

3. Installation

Most customers install the ecobee Smart Thermostat Enhanced in about 45 minutes or less. Follow these steps for installation:

1. Turn off power to your HVAC system at the circuit breaker.
2. Remove your existing thermostat's faceplate and take a picture of the wiring for reference.
3. Label the wires with the provided wire labels.
4. Remove your old thermostat and mount the ecobee backplate on the wall using the provided screws and drywall plugs.
5. Insert the labeled wires into the corresponding terminals on the ecobee thermostat.
6. Attach the thermostat to the backplate by gently pressing it in place.
7. Turn the power back on to your HVAC system.

4. Setting Up the Thermostat

Once the thermostat is installed, follow these steps to set it up:

1. Power on the thermostat by pressing the screen.
2. Select your preferred language.
3. Connect the thermostat to your Wi-Fi network by entering the network name and password.
4. Follow the on-screen instructions to configure the thermostat settings, such as your preferred temperature, schedule, and location.
5. Register your thermostat with ecobee by following the on-screen prompts.

5. Controlling the Thermostat

You can control your ecobee Smart Thermostat Enhanced using your smartphone, tablet, or Apple Watch. Download the ecobee app for iOS or Android and follow the instructions to connect your thermostat. Once connected, you can adjust the temperature, view energy usage, and set schedules from anywhere.

6. Troubleshooting Tips

• If your thermostat is not turning on, ensure the power to your HVAC system is on and the thermostat is securely attached to the backplate.
• If your thermostat is not connecting to Wi-Fi, ensure your network is functioning properly and your password is entered correctly.
• If you're experiencing issues with temperature accuracy, consider adding a SmartSensor (sold separately) to measure temperature in specific rooms.
• If you need further assistance, contact ecobee's dedicated support team, available 7 days a week.

7. Frequently Asked Questions

Is the ecobee Smart Thermostat Enhanced compatible with my HVAC system?

The thermostat supports most residential HVAC systems, including gas, oil, electric, and heat pump systems. It also supports one 1-wire accessory (such as a humidifier or dehumidifier).

Can I control the thermostat with voice commands?

Yes, the ecobee Smart Thermostat Enhanced is compatible with Apple HomeKit, Google Assistant, and Amazon Alexa for voice control.

Does the thermostat require batteries?

No, the ecobee Smart Thermostat Enhanced is hardwired, so you don't need to worry about replacing batteries.

What is the warranty on the ecobee Smart Thermostat Enhanced?

The thermostat comes with a 3-year manufacturer warranty.

Can I use the ecobee Smart Thermostat Enhanced with a multi-zone system?

Yes, you can use multiple ecobee thermostats in a multi-zone system. Each thermostat will control its respective zone independently.

Q: What is the energy savings percentage that can be achieved with the ecobee Smart Thermostat Enhanced?
A: The ecobee Smart Thermostat Enhanced can save up to 26% per year on heating and cooling costs compared to a hold of 72°F/22°C.

Q: Can the thermostat adjust the temperature automatically when you're away?
A: Yes, the thermostat automatically adjusts the temperature when you're away to avoid heating or cooling an empty home.

Q: Is the ecobee Smart Thermostat Enhanced easy to install?
A: Yes, it comes with everything you need for installation and most people install it themselves in about 45 minutes or less.

Q: Can you control the thermostat from anywhere using your smartphone?
A: Yes, you can use your smart home platform and the ecobee app to control your thermostat from anywhere with your smartphone, tablet, or Apple Watch.

Q: How long is the lifespan of the ecobee Smart Thermostat Enhanced?
A: The thermostat is designed to last for over a decade on your wall.

Q: Does the ecobee Smart Thermostat Enhanced come with a warranty?
A: Yes, it comes with a 3-year manufacturer warranty.

Q: Can you schedule a fan-only mode with this thermostat?
A: The closest you can come to scheduling a fan-only mode is scheduling how long the fan runs within every 60-minute interval.

Q: Is it compatible with RVs?
A: It's not clear if the ecobee Smart Thermostat Enhanced is compatible with RVs. Check ecobee's website for compatibility information.

Q: Does this thermostat monitor and control humidity?
A: Yes, it monitors humidity in the house and uses that information to help keep the house more comfortable. It can even send notifications when humidity exceeds set thresholds.

Q: Is it compatible with G5 internet?
A: The ecobee Smart Thermostat Enhanced needs a WiFi router to connect to. If you have a WiFi router with your G5 service, then it should be compatible.

Q: Is the mounting plate the same as the ecobee 3 lite?
A: No, the mounting plate is different.

Q: Can you adjust the temperature from your phone?
A: Yes, as long as the app is installed on your phone, you can adjust the temperature to your liking.