Bose QuietComfort Earbuds II User Manual

Package Contents

• Bose QuietComfort Earbuds II
• Charging case
• USB-C charging cable
• Bose Fit Kit (three pairs of ear tips and three pairs of stability bands)
• Quick start guide

Initial Setup

1. Download the Bose Music app from the App Store or Google Play Store on your smartphone.
2. Open the Bose Music app and follow the on-screen instructions to create an account or sign in.
3. When prompted, select the Bose QuietComfort Earbuds II from the list of available devices.
4. Allow the app to guide you through the initial setup, including connecting your earbuds to your device via Bluetooth.
5. Customize your settings, such as noise cancellation levels, Bluetooth connections, and shortcuts within the app.

Charging the Earbuds

1. Place the earbuds into the charging case, ensuring they are properly aligned with the charging contacts.
2. Connect the USB-C charging cable to the charging case and a USB power source.
3. Charge the earbuds for up to 2 hours to reach a full charge. A 20-minute quick charge will provide up to 2 hours of listening time.

Finding the Perfect Fit

1. Experiment with different combinations of ear tips and stability bands from the Bose Fit Kit to find the most comfortable and secure fit for your ears.
2. Ensure the ear tips create a proper seal within your ear canal for optimal sound quality and noise cancellation.
3. Adjust the stability bands for a snug fit that keeps the earbuds in place during physical activities.

Using the Touch Controls

Control your music, calls, and noise cancellation settings using the touch controls on the earbuds:

• Play/Pause: Tap once on either earbud
• Track Forward: Double-tap on the right earbud
• Track Backward: Triple-tap on the right earbud
• Volume Up: Swipe up on the right earbud
• Volume Down: Swipe down on the right earbud
• Switch Noise Cancellation/Aware Mode: Double-tap on the left earbud
• Activate Voice Assistant: Triple-tap on the left earbud

Troubleshooting Tips

• If your earbuds are not connecting to your device, ensure Bluetooth is enabled on your device and try restarting the pairing process.
• If you experience audio issues, check the ear tips for a proper seal and ensure the earbuds are free of debris or damage.
• If the earbuds are not charging, check the charging case and cable for damage and ensure the earbuds are properly aligned with the charging contacts.
• If you encounter any other issues, consult the Bose Music app for further assistance or contact Bose customer support.

Frequently Asked Questions

Can I use just one earbud at a time?

Yes, you can use either the left or right earbud independently. If you remove one earbud, the other will continue to play.

What is the Bluetooth range of the Bose QuietComfort Earbuds II?

The earbuds have a Bluetooth range of up to 30 feet, allowing you to move around freely without losing connection.

Do the earbuds support wireless charging?

No, the Bose QuietComfort Earbuds II do not support wireless charging. They can only be charged using the provided USB-C charging cable.

What is the battery life of the earbuds?

The earbuds offer up to 6 hours of listening time on a single charge, with an additional 18 hours provided by the charging case.

Are the earbuds water-resistant?

Yes, the Bose QuietComfort Earbuds II have an IPX4 water-resistance rating, making them suitable for use during workouts and in light rain. However, they should not be submerged in water.

Q: Can you wear this earbud and talk to other people, will it filter noise around and have clear conversation?
A: Yes, the QuietComfort Earbuds have built-in microphones that filter out ambient noise to focus your voice and deliver conversations clearly.

Q: I have pretty small ears, none of the common earbuds fit in my ears. Do these earbuds work with small ears?
A: The Bose QuietComfort Earbuds II come with three pairs of ear tips and three pairs of stability bands made from soft silicone for all-day comfort and a secure fit. Customers with small ears have reported that they fit well.

Q: Does this earbud have Multipoint Bluetooth Connection?
A: No, the QuietComfort Earbuds II can connect to and remember up to seven devices, but they maintain connection to only one device at a time during use.

Q: If I purchase the Bose QC 2 earphones from Amazon US while visiting the US from Ireland, will Bose honor international warranty?
A: Yes, Bose honors their warranties worldwide. You can find more information on their global webpage.

Q: Are these earbuds completely quiet for people around us?
A: People around you should hear only minimal sound or none at all.

Q: Can you use and update without the Bose app? I don't want to join Google. Can I just use my computer?
A: According to the website, you can only update the firmware of the QC Earbuds II charging case online; you cannot update the earbuds themselves. Since the app is needed to upgrade the buds, it is recommended to use it.

Q: What's the difference between QuietComfort and Sleepbuds?
A: These earbuds are designed to be used in everyday life, along with sports. The Sleepbuds are designed to help mask noise to make sleeping and/or meditation easier.

Q: Does this work for plumbers?
A: The Quiet Comfort Earbuds II have both full noise cancellation and aware mode, so that you can hear your surroundings.

Q: Can you hear if someone slams a door or plays super loud music? I have a very ignorant person living downstairs who has no noise consideration period.
A: In short, probably. Though they have great noise cancelation, loud sudden noises are not completely silenced. If loud enough, you may still hear it, but at greatly reduced volume.

Q: Can this block out low-frequency sound (upstairs neighbor plays party music with heavy bass noise)?
A: The Bose QuietComfort Earbuds II have excellent noise cancellation capabilities that should be able to reduce low-frequency sounds such as heavy bass music. However, it may not completely block out all sounds.

Note: These FAQs are based on the product details provided by the manufacturer and customer reviews.