EVIEUN Electric Car Charger User Manual

Product Overview

The EVIEUN 11kW Electric Car Charger is designed for efficient and safe charging of all electric and hybrid vehicles with a Type 2 connection. Its tri-phase charging capability, adjustable current settings, and compatibility with IEC 62196-2 standard make it a versatile solution for your charging needs. The package includes a 5M Type 2 CEE cable with a Schuko adapter, allowing for both fixed wall box and portable charging options.

Installation

1. Ensure your electrical installation is suitable for the charger's requirements and that all work is conducted by a qualified electrician.
2. For fixed installation, securely mount the charger on a wall near the parking area.
3. For portable use, simply connect the charger to an appropriate CEE or Schuko outlet.

Operation Instructions

1. Plug the charger into the CEE outlet or use the Schuko adapter for standard outlets.
2. Connect the Type 2 plug to your vehicle's charging port.
3. Adjust the current setting as needed using the touchscreen on the LCD display. Available settings are 6A, 8A, 10A, 13A, and 16A.
4. Monitor the charging status and other relevant data on the LCD display.
5. When charging is complete or if you wish to stop charging, first disconnect the charger from the vehicle, then from the power source.

Troubleshooting Tips

1. Charger is not powering on:
   • Check the power source and ensure the charger is properly connected.
   • Verify that the outlet is functioning by testing it with another device.
2. Charging is interrupted:
   • Ensure the charger's plug and the vehicle's charging port are securely connected.
   • Inspect the cable for any visible damage.
   • Check for any error messages on the LCD display and refer to the manual for specific error codes.
3. Overheating issues:
   • Disconnect the charger immediately and allow it to cool down before attempting to use it again.
   • Ensure the charger is not exposed to direct sunlight or extreme temperatures.

Frequently Asked Questions (FAQs)

Can this charger be used with any electric vehicle?

Yes, the EVIEUN charger is compatible with all electric vehicles that have a Type 2 connector, in compliance with the IEC 62196-2 standard.

How do I adjust the charging current?

The charging current can be adjusted via the touchscreen on the LCD display. You can select between 6A, 8A, 10A, 13A, and 16A depending on your needs and the capabilities of your electrical installation.

Is the charger weatherproof?

Yes, the charger is rated IP66, meaning it is dust-tight and protected against heavy seas or powerful jets of water, making it suitable for outdoor use.

What should I do if the charger causes my electrical circuit to trip?

If the charger is tripping your electrical circuit, first check the current setting and adjust it to a lower amperage. If the problem persists, consult a qualified electrician to ensure your electrical installation can handle the charger's requirements.

What does it mean if the charger's plug is hot to the touch?

A warm plug can indicate high current flow, but if it becomes too hot to touch, this may be a sign of an electrical problem. Stop using the charger and consult an electrician.

Can I use the charger in a standard household outlet?

The charger comes with a Schuko adapter, allowing it to be used with standard household outlets. However, make sure to adjust the current setting to match the outlet's capacity.

What is the warranty period for the EVIEUN charger?

Please refer to the product documentation or contact EVIEUN customer service for warranty information.

How long is the charging cable?

The charging cable is 5 meters long, providing ample length for various parking configurations.

Can I schedule charging times?

Yes, the charger has a charging appointment function that allows you to set specific times for charging to avoid peak periods.

Is there a user manual available?

A user manual should be included with the charger. If it is missing or if you need additional information, contact EVIEUN customer support for assistance.

What should I do if the product arrives with aesthetic marks or appears used?

If the product does not meet your expectations upon arrival, contact the seller immediately to address the issue, which may include a return, exchange, or refund.

If I encounter any issues with the charger, who should I contact?

For any technical issues or warranty claims, reach out to EVIEUN customer service or the seller from whom you purchased the charger.

Note: The information provided in this manual is based on the product details available as of the knowledge cutoff date and may be subject to change. Always refer to the latest product documentation or contact the manufacturer for the most up-to-date information.

Q: What is the charging capacity of the EVIEUN Electric Car Charger?
A: The EVIEUN Electric Car Charger has a charging capacity of 11 kW/h, which is up to three times faster than standard chargers.

Q: Is the charger compatible with all electric vehicles?
A: Yes, the EVIEUN Electric Car Charger is compatible with all electric vehicle models. It is 100% compliant with the IEC 62196 standard and automatically adjusts the charging power when connected to the vehicle.

Q: What safety features does the charger have?
A: The charger is IP66 waterproof and splash-resistant, shock-resistant, and dust-resistant. It can operate in temperatures ranging from -30°C to +55°C. It also has built-in power balancing and various protection mechanisms, including protection against overvoltage, overheating, leaks, ground faults, and lightning.

Q: Does the charger have a control and monitoring screen?
A: Yes, the charger has an LCD screen that can be controlled via touch to display real-time charging status, power, and other data. It also has advanced chip technology that allows you to monitor charging data and automatically correct common charging errors. Additionally, it has a charge scheduling function that allows you to avoid peak periods and reserve specific charging times.

Q: Is installation required for this charger?
A: No installation is required for the EVIEUN Electric Car Charger. It comes with a 5m Type 2 CEE cable and a Schuko adapter, making it convenient to use as a fixed wall box at home or work or as a portable charger when traveling.

Q: What is the maximum current for using the CEE-Schuko adapter?
A: For EV chargers with a maximum current of 7.2 kW or 22 kW, if you need to use the CEE-Schuko adapter, set the charger current to 16 A or lower. However, EV chargers with 11 kW using the CEE-Schuko adapter do not need to be set to 16 A or lower.

Q: What are the dimensions and weight of the charger?
A: The EVIEUN Electric Car Charger has dimensions of 30 x 30 x 15 cm and weighs 2.5 kilograms.

Q: Does the charger come with a warranty?
A: The warranty information is not provided in the product description. It is recommended to check with the manufacturer or seller for warranty details.

Q: What are customers saying about the EVIEUN Electric Car Charger?
A: The average customer rating for this charger is 4.5 out of 5 stars based on 103 reviews. Customers have mentioned that it works well, charges quickly, and is of good quality. However, there have been a few complaints about overheating and tripping circuit breakers.