Solis 5G WiFi Mobile Hotspot User Manual

Getting Started

1. Charge Your Solis 5G: Use the provided charging cable to charge your Solis 5G. Insert the USB-C end into the device and the USB-A end into a 5V/2A power adapter (not included).
2. Power On: Press and hold the power button for 3 seconds to turn on the hotspot.
3. Signal Acquisition: Wait for the hotspot to find a signal. This may take a few minutes. The carrier's name will appear on the upper left corner of the screen once a signal is found.
4. Sign Up and Add Hotspot: Select 'Manage Data Plan' on the hotspot’s Home screen, then 'Show Web QR Code'. Scan the QR code with your phone to access the SIMO web portal. Sign up or log in, and the hotspot will be added to your account automatically.
5. Buy or Activate Wi-Fi: On the web portal, visit the Shop page to buy a data plan. If you have included data or a prepaid code, follow the provided instructions to redeem the service.
6. Connect to Hotspot Wi-Fi: The Wi-Fi name and password are available by tapping the Wi-Fi button on the hotspot’s home screen. Connect your device to the hotspot Wi-Fi as you would with any other network.

Troubleshooting Tips

Device Not Charging

Ensure the power adapter is connected properly and is compatible (5V/2A). Try a different power outlet or cable if necessary.

No Signal or Weak Signal

Move the hotspot to a location with better signal reception, such as near a window or outdoors. Use the SignalScan feature to find the strongest signal.

Cannot Connect to the Internet

Check if you have active data on your Lifetime Data plan or any other purchased plan. Ensure the device is not in airplane mode and that cellular data is enabled.

Wi-Fi Connection Issues

Verify the Wi-Fi credentials are correct. Restart the hotspot and your device, and attempt to reconnect.

Slow Internet Speed

Limit the number of connected devices or move to a location with a stronger signal. Check for any network outages with the carrier.

FAQs

What is included in the Lifetime Data plan?

The Lifetime Data plan provides a minimum of 1GB of global data every month for the life of the Solis Hotspot. It is consumed before any other data plan on the user's account.

Can I use my own SIM card with the Solis 5G?

Yes, you can use data plans from other providers by inserting your own Nano SIM card into the Solis 5G.

How many devices can connect to the Solis 5G simultaneously?

The Solis 5G can connect up to 16 devices at the same time.

Is the Solis 5G ruggedized?

Yes, the Solis 5G has an IP54 ruggedized design, making it water and dust resistant, and capable of withstanding drops from up to 120cm.

Does the Solis 5G support Wi-Fi 6?

Yes, the Solis 5G supports Wi-Fi 6 (802.11ax) with 2x2 MIMO technology.

What is the battery life of the Solis 5G?

The Solis 5G has a built-in rechargeable lithium-ion battery with a capacity of 6500 mAh, providing over 24 hours of normal usage.

Can I use the Solis 5G as a power bank?

Yes, the Solis 5G can function as a power bank to charge other devices.

How do I check my data usage?

You can monitor your data usage directly from the 2.4” LCD touch screen on the Solis 5G hotspot.

What should I do if my Solis 5G is not working abroad?

Ensure that you have an active international data plan and that the device is not locked to the US plan. If issues persist, contact Solis customer support for assistance.

Is customer support available for the Solis 5G?

Yes, Solis offers 24/7 customer support for any issues you may encounter, regardless of the carrier you are connected to.

Where can I purchase additional data plans?

Additional data plans can be purchased through the SIMO web portal accessed via the QR code on the hotspot's home screen.

**Product FAQ: SIMO Solis 5G WiFi Mobile Hotspot**

**Q: What makes the Solis 5G Hotspot stand out in today's connected world?**
A: The Solis 5G Hotspot offers lightning-fast, secure 5G and 4G LTE speeds across 135+ countries worldwide, along with a groundbreaking Lifetime Data plan that provides a minimum of 1GB of global data every month.

**Q: How do I get started with the Solis 5G Hotspot as a first-time user?**
A: Simply charge the hotspot, power it on, wait for a signal, sign up and add the hotspot to your account, buy or activate Wi-Fi data plan, and connect to the hotspot’s Wi-Fi network.

**Q: What countries are covered by the Solis 5G Hotspot?**
A: The hotspot provides local coverage in various regions including the Americas, Europe, Asia, South Pacific, Africa, and the Middle East.

**Q: What are some key features of the Solis 5G Hotspot?**
A: The hotspot supports up to 16 connected devices simultaneously, has a ruggedized design (IP54), offers a battery life of up to 24 hours, features Dual-band Wi-Fi 6 connectivity, and serves as a power bank for charging other devices.

**Q: Can I use my own data plans with the Solis 5G Hotspot?**
A: Yes, you can insert your own SIM card into the hotspot to use data plans from other providers. Additionally, the hotspot seamlessly transitions between Lifetime Data and purchased plans.

**Q: Does the Solis 5G Hotspot offer customer support?**
A: Yes, the product comes with 24/7 Customer Support regardless of which carrier you're connected to for assistance.

**Q: Is there any special feature included with the Solis 5G Hotspot?**
A: The product includes SignalScan, a paid service from SIMO that allows users to switch to the most robust carrier signal for uninterrupted internet access.

**Q: What are some technical specifications of the Solis 5G Hotspot?**
A: The device features Wi-Fi 6 connectivity with MIMO technology, supports both 5G NR and LTE cellular networks, has a battery life of up to 24 hours under normal usage conditions, and is IP54 water and dust resistant.

**Q: How does the Solis 5G Hotspot compare to other similar products on the market?**
A: The Solis 5G Hotspot offers advanced features such as Lifetime Data plan, multi-carrier access without SIM cards or contracts required, ruggedized design, and support for up to 16 connected devices simultaneously.

**Q: Where can I find more information about purchasing and using the Solis 5G Hotspot?**
A: You can visit the manufacturer's website or refer to the included Quick Start Guide for detailed instructions on purchasing data plans and setting up your hotspot for use at home or while traveling domestically and globally.