Tera Smart EV Charger 22kW Type 2 Wallbox
User Manual for Tera Smart EV Charger Type 2 Wallbox
Product Overview
The Tera Smart EV Charger Type 2 Wallbox is a high-tech charging solution for electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs). With a 22kW tri-phase 32A 400V output, it provides a faster charging experience compared to traditional chargers. It includes a 7-meter charging cable, a wall-mounted charger support, and smart features such as WiFi and Bluetooth connectivity for app-based control.
Installation
- Ensure that a tri-phase 16A wall socket is available for the installation.
- Mount the wallbox using the provided mounting template and screws.
- Connect the wallbox to the power source using the Type 2 plug.
- Once installed, the wallbox is ready for plug-and-play operation.
Operation
- Connect the Type 2 charging cable to your EV or PHEV.
- Use the LED indicators on the wallbox to monitor charging progress and status.
- To manually program charging, adjust settings directly on the charger's display.
- For app-based control, connect the wallbox to the Smartlife app via WiFi. This allows for scheduling and monitoring of charging sessions.
Maintenance
Store the charging cable on the provided cable support to prevent tangling and damage. Keep the wallbox and cable clean and dry. Do not expose to extreme temperatures or moisture beyond its operating range (-30°C to 50°C).
Troubleshooting Tips
- No Power: Check the wall socket and circuit breaker to ensure the wallbox is receiving power.
- Error Indicators: Refer to the LED indicator guide in the user manual to diagnose error codes.
- Charging Interruption: Ensure the charging cable is securely connected to both the wallbox and the vehicle.
- App Connectivity Issues: Verify that your smartphone is connected to WiFi or Bluetooth and that the wallbox is within range.
Frequently Asked Questions (FAQs)
What is the maximum charging power of the Tera Smart EV Charger?
The maximum charging power is 22kW, with a maximum current of 32A and a voltage of 400V.
Is the Tera Smart EV Charger weatherproof?
Yes, the wallbox has an IP54 rating, making it suitable for all-weather use within its specified temperature range of -30°C to 50°C.
Can I control the charging schedule through the app?
Yes, you can set a charging schedule manually on the charger or through the Smartlife app.
What does the wallbox package include?
The package includes the Tera EV Charger W01 22 32A CEE with a 7-meter Type 2 charging cable, a mounting template, a set of mounting screws, and a user manual in English.
Does the wallbox support plug-and-play operation?
Yes, after installation, you can simply plug in the charger for immediate operation.
How do I know the charging status?
The built-in LED indicators provide real-time status of the charging progress and any errors.
Can I use this charger with a Tesla Model Y?
Yes, the wallbox comes with a J1772 to NACS adapter, making it compatible with Tesla vehicles.
What should I do if I receive a 22kW charger instead of an 11kW as ordered?
Please check the product specifications carefully upon receipt. If there is a discrepancy, contact the seller for a replacement or return.
How long is the charging cable?
The charging cable is 7 meters long, providing flexibility for vehicle placement.
Is installation simple?
Yes, installation is straightforward with the provided mounting template and screws. However, ensure that you have a compatible tri-phase power source.
Do I need to register the charger with my local utility company?
Registration requirements vary by location. For installations up to 11kW, registration may not be necessary, but you should confirm with your local utility company.
What is the warranty period for the Tera Smart EV Charger?
The warranty details are not provided in the product information. Please contact the manufacturer or seller for warranty information.
Can I use the charger with non-Tesla EVs?
Yes, the charger is equipped with a Type 2 charging cable, which is compatible with most EVs and PHEVs in Europe.
What if the charger does not start charging when connected?
Ensure that the charger is properly powered and that the charging cable is securely connected to both the charger and the vehicle. If the issue persists, refer to the user manual or contact customer support.
How do I update the charger's firmware?
Firmware updates, if available, can typically be done through the associated mobile app. Follow the app's instructions for updating the charger's firmware.
What should I do if the charger's cable is damaged?
Do not use the charger if the cable is damaged. Contact the manufacturer for repair or replacement options.
Is customer support available in multiple languages?
Customer support language availability may vary. Please contact the manufacturer or seller to inquire about support in your preferred language.
Can I monitor my energy usage with this charger?
Yes, the Smartlife app allows you to monitor energy usage during each charging session.
Is the charger CE certified?
Yes, the charger has CE certification, with certification number No.N8A 104780 0028.
For further assistance or inquiries, please refer to the user manual or contact the manufacturer's customer support.
FAQ [continued]
**Product FAQ - Tera Smart EV Chargeur Type 2 Wallbox****Q: What certifications does the Tera Smart EV Charger have?**
A: The Tera Smart EV Charger is CE certified with certification number N8A 104780 0028. It also has a TüV report number: 64105223147901, ensuring compliance with European standard IEC 62196-2.
**Q: What are the key specifications of the Tera Smart EV Charger?**
A: The charger has an amperage of 32A, power output of 22kW, and operates at a maximum voltage of 400V. It comes with a 7-meter long Type 2 cable for convenient charging.
**Q: How is the installation process for the Tera Smart EV Charger described?**
A: Installation is simplified by plugging the Type 2 plug into the power source to begin charging. LED indicators on the charger show the charging progress and any errors, providing clear visibility of its operation. The charger has an IP54 waterproof rating and can withstand temperatures from -30°C to 50°C for safe outdoor use.
**Q: Does the Tera Smart EV Charger come with a copper charging cable?**
A: Yes, the charger includes a high-quality UL-certified copper charging cable with over 99.5% copper content. This ensures excellent conductivity, fast charging, waterproof performance, and minimal heat generation for enhanced safety during charging.
**Q: Can I schedule charging sessions using the Tera Smart EV Charger?**
A: Yes, you can program charge schedules either directly on the charger's screen or through a dedicated mobile app. This flexibility allows you to customize your charging sessions according to your preferences and needs.
**Q: Is there a cable management solution included with the Tera Smart EV Charger?**
A: Yes, the charger comes with an additional cable support for easy organization of the charging cable. This helps in keeping the charging area tidy and provides convenient storage for the cable when not in use.
**Q: What are some customer feedback highlights about the Tera Smart EV Charger?**
- Users have reported easy installation and user-friendly operation.
- The long 7-meter cable provides added convenience.
- Customers have praised the excellent value for money offered by this charger.
- The charger is commended for its quality construction and performance.
- Some users have provided suggestions for product improvements related to cable length and adapter design.
Please note that this FAQ is based on product information available at the time of writing and customer feedback provided on Amazon. For more detailed technical inquiries or troubleshooting, please refer to the user manual or contact Tera customer support.
 Manuel de l’utilisateur (PDF) |  Manuel d’installation (PDF) |
Specifications
| Brand | Tera |
| Model Number | W01-AM-32A-G |
| Category | High-Tech > Auto et Moto > Outils et dépannage > Équipements garage et atelier > Équipement de charge véhicule électrique > Stations de charge |
| Fabricant | Tera |
| Marque | Tera |
| Modèle | W01-32A-G |
| Poids de l'article | 8,14 Kilograms |
| Dimensions du colis | 51,5 x 40,4 x 29,9 cm; 8,14 kilogrammes |
| Numéro du modèle de l'article | W01-AM-32A-G |
| Numéro de série fabricant | W01-AM-32A-G |
| Ampérage | 32 A |
| Watts | 22 Watts |
| ASIN | B0CLS1YRVC |
| Moyenne des commentaires client | 4,4 4,4 sur 5 étoiles 96 évaluations 4,4 sur 5 étoiles |
| Classement des meilleures ventes d'Amazon | 1,390 en Auto et Moto (Voir les 100 premiers en Auto et Moto) 2 en Stations de charge véhicule électrique |
| Date de mise en ligne sur Amazon.fr | 25 octobre 2023 |
| Marque | Tera |
| Composants inclus | 1 chargeur EV Tera W01 22 32 ???? CEE avec 7 câbles de type 2 ports de charge, 1 modèle de montage, 1 jeu de vis de montage, 1 manuel d'utilisation en anglais (français non garanti) Voir plus |
| Couleur | Gris |
| Tension d'entrée | 220 Volts |
| Ampérage | 32 A |
| Puissance | 22 Watts |
| Nombre d'articles | 1 |
| Courant de sortie | 32 Ampères |
| Source d'alimentation | Câble électrique |
| Note actuelle | 32 A |
| Color | Gris |
| Weight | 8,14 Kilograms |
| First Available | 25 octobre 2023 |
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