Sharper Image OWN ZONE Wireless TV Headphones - 2.4GHz RF Connection

Product FAQ:

Q: How do I troubleshoot if I cannot hear any audio from my Sharper Image OWN ZONE Wireless TV Headphones?
A: Check the following items:
- Ensure that the transmitter is powered on and plugged into a USB power source.
- Check that both the transmitter and headphones are turned on and connected (solid blue light on both).
- Ensure that all cables from the TV to the transmitter are connected properly (AUX, RCA, or Optical).
- If your TV has an Optical port, use it as it is the easiest to set up correctly.
- Check that your headphones are charged (solid blue light).
- Ensure that the headphones are within 100 feet of the transmitter.
- Check that the TV is not on mute.
- Turn up the volume on both the headphones and the audio output port.

Q: Why do my Sharper Image OWN ZONE Wireless TV Headphones keep turning off?
A: Please check that all your connections are firmly seated. If this does not help, contact tech support at 888-822-1136 for troubleshooting assistance.

Q: What digital setting should I use for my Sharper Image OWN ZONE Wireless TV Headphones?
A: Use PMC. If you set it to Dolby, you will only hear static noise.

Q: Why do my Sharper Image OWN ZONE Wireless TV Headphones keep cutting off after 10 minutes?
A: Please check that all your connections are firmly seated. If this does not help, contact tech support at 888-822-1136 for troubleshooting assistance.

Q: Can I use my Sharper Image OWN ZONE Wireless TV Headphones with my laptop?
A: Yes, plug the AUX cable into the laptop headphone port and then into the Transmitter AUX port. Power on both devices and adjust headphone volume through the speaker icon on your screen.

Q: How can I make my Sharper Image OWN ZONE Wireless TV Headphones quieter?
A: Try turning down the volume of the app running on your phone/tablet as the unit receives sound from another device via Bluetooth.

Q: What does the transmitter for my Sharper Image OWN ZONE Wireless TV Headphones look like?
A: The transmitter is a round black disk that comes with the purchase of the headphones.

Q: My TV doesn't have an optical port. What should I do?
A: An adapter/converter comes with the headphones to go into your RCA ports on the back of your TV.

Q: Why do I hear a loud fluttering sound from my Sharper Image OWN ZONE Wireless TV Headphones when watching Netflix or Prime TV?
A: If you experience a loud fluttering sound, contact tech support at 888-822-1136 for troubleshooting assistance.

Q: Can my Sharper Image OWN ZONE Wireless TV Headphones amplify sound from my new TV without cable?
A: Yes, it can amplify sound listened through headphones.

Response:
We hope this product FAQ has been helpful. If you experience any issues with your Sharper Image OWN ZONE Wireless TV Headphones, please contact tech support at 888-822-1136 for troubleshooting assistance.