Philips Sonicare DiamondClean Smart 9500 Rechargeable Electric Power Toothbrush User Manual

Getting Started

1. Unpack the Philips Sonicare DiamondClean Smart 9500 from its packaging.
2. Charge the toothbrush handle by placing it on the charging glass or charging travel case. The charging glass should be connected to the wall plug.
3. Wait for the toothbrush to be fully charged. The battery indicator will show a solid light when fully charged.

Attaching the Brush Head

1. Select the desired brush head (Premium Plaque Control, Premium White, Premium Gum Health, or TongueCare+).
2. Align the brush head with the toothbrush handle.
3. Press the brush head down onto the handle until it clicks into place.

Using the Toothbrush

1. Wet the brush head and apply toothpaste.
2. Turn on the toothbrush by pressing the power button.
3. Select the desired brushing mode (Clean, White+, Deep Clean+, Gum Health, or TongueCare) by pressing the mode button.
4. Adjust the intensity level if desired by pressing the intensity button (low, medium, or high).
5. Place the brush head against your teeth at a slight angle, with the bristles touching the gumline.
6. Gently move the toothbrush along your teeth, letting the brush head do the work. The toothbrush will pause briefly every 30 seconds to remind you to move to the next quadrant of your mouth.
7. After 2 minutes, the toothbrush will automatically turn off, signaling the end of the brushing session.
8. Rinse your mouth and clean the brush head under running water.

Connecting to the Sonicare App

1. Download the Sonicare App from the App Store or Google Play Store on your smartphone.
2. Open the Sonicare App and follow the on-screen instructions to create an account and connect your toothbrush via Bluetooth.
3. Use the app to track your brushing habits, set goals, and receive personalized coaching for better oral health.

Maintenance and Cleaning

1. Replace the brush head every 3 months or when the bristles show signs of wear.
2. Regularly clean the toothbrush handle and brush head under running water.
3. Wipe the charging glass and charging travel case with a damp cloth as needed.

Troubleshooting Tips

• If the toothbrush is not turning on, ensure that it is fully charged and the brush head is properly attached.
• If the toothbrush is not charging, check the connection between the charging glass or travel case and the wall plug, and ensure the toothbrush handle is properly seated on the charger.
• If the toothbrush is not connecting to the app, ensure that your smartphone's Bluetooth is turned on and the toothbrush is within range.
• If the toothbrush stops working within the warranty period, contact Philips customer support for assistance.

Frequently Asked Questions

How long does the battery last on a full charge?

The battery lasts for approximately 2-3 weeks of regular use on a full charge.

Can I use the toothbrush in the shower?

Yes, the toothbrush is designed to be water-resistant and can be used in the shower.

Does the toothbrush come with a warranty?

Yes, the Philips Sonicare DiamondClean Smart 9500 comes with a 2-year limited warranty.

Can I use other brush heads with this toothbrush?

Yes, the toothbrush is compatible with other Philips Sonicare brush heads.

Is the charging travel case compatible with international voltage?

Yes, the charging travel case is compatible with voltage ranging from 110V to 240V.

Product FAQ:

Q: What is the model number of this toothbrush?
A: The model number of this toothbrush is HX9924/11.

Q: How many brushing modes does this toothbrush have?
A: This toothbrush has 5 brushing modes: Clean, White+, Deep Clean+, Gum Health, and TongueCare.

Q: Does this toothbrush come with a charging travel case?
A: Yes, this toothbrush comes with a premium charging travel case.

Q: How many brush heads does this toothbrush come with?
A: This toothbrush comes with 4 brush heads: 1 Premium Plaque Control brush head, 1 Premium White brush head, 1 Premium Gum Health brush head, and 1 TongueCare+ brush head.

Q: Can this toothbrush be charged in China and Japan?
A: Yes, as long as the voltage of the outlet does not exceed 240V. The voltage for this particular Sonicare is 100-240V.

Q: Is the handle waterproof?
A: While it is water-resistant and can be cleaned under running water, it is not waterproof and should not be submerged.

Q: What is the difference between the 9500 and 9700 models?
A: The main difference is that the 9700 has the ability to charge in the travel case, while the 9500 does not.

Q: How long can you use a brush head before switching to a new one?
A: You can use a brush head up to 3 months before switching to a new one.

Q: Does this toothbrush connect to an app?
A: Yes, this toothbrush connects to the Sonicare app for real-time feedback on brushing time, frequency, pressure, location, and scrubbing.

Q: What is included in the package?
A: The package includes 1 Connected Sonicare toothbrush handle with 5 modes, 4 brush heads, 1 charging glass, 1 charging travel case, and 1 wall plug.