Poly Voyager 4320 UC Wireless Headset User Manual

Table of Contents

1. Introduction
2. Package Contents
3. Charging the Headset
4. Connecting to Devices
5. Using the Headset
6. Troubleshooting Tips
7. FAQs

1. Introduction

Welcome to your new Poly Voyager 4320 UC Wireless Headset! This user manual will guide you through setting up, connecting, and using your headset with various devices. The Poly Voyager 4320 UC is designed for professionals who need an affordable, high-quality audio solution for both home and office use.

2. Package Contents

Before getting started, please ensure that your package includes the following items:

• Poly Voyager 4320 UC Wireless Headset
• BT700 Bluetooth Adapter (USB-C)
• Charging Station
• USB Cable
• User Manual

3. Charging the Headset

Before using your headset, it is important to charge it fully. To charge the headset, follow these steps:

1. Connect the charging station to a power source using the included USB cable.
2. Place the headset on the charging station, ensuring that the charging contacts on the headset align with the contacts on the station.
3. Allow the headset to charge until the battery indicator LED shows a solid green light, indicating a full charge.

4. Connecting to Devices

The Poly Voyager 4320 UC can be connected to a computer via the BT700 Bluetooth adapter or to a mobile device via Bluetooth 5.2. Follow these steps to connect your headset:

1. For computer connection, insert the BT700 Bluetooth adapter into an available USB-C port on your computer. The adapter will automatically pair with your headset.
2. For mobile device connection, enable Bluetooth on your device and search for available devices. Select "Poly Voyager 4320 UC" from the list of devices and follow any on-screen prompts to complete the pairing process.

5. Using the Headset

Once connected, you can use your Poly Voyager 4320 UC headset to make and receive calls, listen to music, and more. The headset features an adjustable padded headband and memory foam ear cushions for comfort, as well as a flexible noise-canceling microphone boom for clear communication.

To control your headset, use the following buttons and features:

• Volume Up/Down: Adjust the volume of the headset using the volume buttons on the side of the headset.
• Mute Button: Press the mute button to mute or unmute your microphone during calls. Note that the mute function may not work reliably without the Poly software installed on your device.
• Microsoft Teams Button: Press the dedicated Teams button to instantly bring up Microsoft Teams on your connected device.
• Online Indicator: The online light indicator on the headset will let others know when you are on a call.

6. Troubleshooting Tips

If you experience any issues with your Poly Voyager 4320 UC headset, try the following troubleshooting tips:

• Ensure that the headset is fully charged and the battery indicator LED shows a solid green light.
• Check that the BT700 Bluetooth adapter is properly inserted into your computer or that your mobile device's Bluetooth is enabled and paired with the headset.
• Ensure that the headset is within the specified Bluetooth range of your connected device (up to 50 m/164 ft).
• If the headset's mute function is not working reliably, try installing the Poly software on your device and follow any on-screen prompts to configure the headset.
• If you still experience issues, consider resetting the headset by following the manufacturer's instructions or contacting Poly support for further assistance.

7. FAQs

Q: Can I connect the headset to multiple devices at once?
A: Yes, the Poly Voyager 4320 UC can be paired with up to 8 devices. However, some features, such as call control buttons and mute, may not work when connected to multiple devices without the use of additional BT700 Bluetooth adapters.

Q: How long does the battery last on the Poly Voyager 4320 UC?
A: The headset offers up to 24 hours of talk time on a single charge. Battery life may vary depending on usage and environmental factors.

Q: Is there an audio indicator for mute status?
A: Yes, when you press the mute button, the headset will say "mute on" or "mute off" to indicate your mute status. Some users may find this audio indicator unintuitive or cumbersome, but it is the current design of the headset.

Q: How do I know if my headset is connected to my device?
A: When the headset is connected to a device via the BT700 Bluetooth adapter, the adapter's LED will light up, indicating a successful connection. Additionally, the headset's online indicator will light up when you are on a call.

Q: What is the audio quality of the Poly Voyager 4320 UC Wireless Headset?
A: The headset features a noise-canceling dual mic with Acoustic Fence technology to block out background noise in a flexible microphone boom, ensuring that callers hear you and not your surroundings.

Q: How can the Poly Voyager 4320 UC Wireless Headset be connected to devices?
A: The headset can be connected to a computer via BT700 Bluetooth adapter, Intel Evo compliant accessory for native Bluetooth connection on supported laptops, or mobile via Bluetooth 5.2.

Q: Is there integration with Microsoft Teams?
A: Yes, the headset has a dedicated Teams button that brings up Microsoft Teams instantly, providing users with the full native Teams experience.

Q: What is the wearing style of the Poly Voyager 4320 UC Wireless Headset?
A: The headset is a lightweight stereo headset with passive noise isolation designed to keep users in the zone. It features an adjustable padded headband for all-day wearing comfort.

Q: Who is this headset ideal for?
A: The Poly Voyager 4320 UC Wireless Headset is ideal for hybrid workers needing an affordable solution to connect at home and in the office.

Q: Does the headset come with a charging station?
A: Yes, the headset comes with a charging station.

Q: Can the headset be used while charging?
A: Yes, users can use the headset while it is plugged in and charging.

Q: What wireless communication technologies does the headset use?
A: The headset uses Bluetooth for wireless communication.

Q: Does the headset support aptX?
A: Yes, this model supports SBC and aptx-classic codec.

Q: How can I use the button to answer a call in Cisco Jabber?
A: For Remote Call Control to answer/end/mute calls directly from the headset, it will depend on the version of the softphone. In this case, RCC will work with Cisco Jabber ver 12.5 while having the Plantronics hub installed (available on our Poly site under support) also, once installed go to settings/softphones and make sure Jabber is selected.

Q: Why is there a charging station when you can charge it with a simple USB cable?
A: The charging station eliminates the issue of the plug housing, which is the first thing to fail on a device due to frequent use.

Q: Will this headset connect to Yealink T-54 office phones which have Bluetooth without the Voyager Office Base?
A: Unfortunately, the Compatibility Guide doesn't show the Voyager 4320 UC as a compatible solution for the Yealink SIP-T54. If the phone has Bluetooth, chances are it will work; however, we are not able to confirm its performance. The best option will be the Voyager 4320 Office model.

Q: How can I adjust the bass on this headset?
A: This model does not provide audio customization; however, users can adjust the bass through their computer's audio settings when using the headset on the PC.