User Manual for Ember Temperature Control Smart Mug 2

Getting Started

• Place the Ember Mug on the charging coaster. Connect the coaster to a power outlet using the provided AC adapter.
• Charge the mug until the LED indicator turns green, indicating a full charge.
• Download the Ember app from the iOS App Store or Google Play Store and follow the in-app instructions to pair your mug with your smartphone.

Using Your Ember Mug

1. Fill the mug with your hot beverage of choice.
2. Turn on the mug by pressing the power button on the bottom. If the liquid is hot, the mug will automatically wake up.
3. To set your desired temperature, use the Ember app. Select a temperature between 120°F - 145°F (50°C - 62.5°C).
4. The LED indicator will pulse white while reaching the desired temperature and will display your chosen color when ready.
5. If not using the app, the mug will maintain the last used temperature setting.
6. Enjoy your beverage at the perfect temperature for up to 80 minutes off the charging coaster or all day on the coaster.

Maintenance

• The Ember Mug is hand wash only. Do not use abrasive cleaners or sponges.
• The mug is IPX7 rated and fully submersible up to 1 meter, but avoid immersing the charging coaster.

Troubleshooting Tips

• Mug Not Charging: Ensure the mug is dry and properly aligned on the charging coaster. Note that the mug will not charge with liquid inside; it will only maintain the current temperature.
• Bluetooth Connectivity Issues: Ensure your smartphone's Bluetooth is on and try moving closer to the mug. If issues persist, restart the mug and your phone, then attempt to re-pair the device.
• App Not Working Properly: Check for updates for the Ember app and install if available. Close and reopen the app or try reinstalling it.
• Inconsistent Temperature: For accurate temperature readings, ensure the mug contains enough liquid and that the mug's sensor is not obstructed.

Frequently Asked Questions (FAQ)

Can I adjust the temperature without the app?

Yes, the Ember Mug can maintain the last used temperature without the app. However, to set or change the temperature, the app is required.

How do I clean my Ember Mug?

The mug should be hand washed with a non-abrasive sponge. It is IPX7 rated, so it can be submerged in water up to 1 meter, but avoid immersing the charging coaster.

Why is my mug not charging to 100%?

The mug will not charge if there is liquid inside. To charge fully, ensure the mug is empty and properly placed on the charging coaster.

How long does the battery last?

On a full charge, the battery lasts up to 80 minutes. Battery life can be extended by keeping the mug on the charging coaster.

What should I do if the ceramic coating is peeling?

Peeling of the ceramic coating is covered under warranty. Contact Ember customer support for a replacement if this occurs within the warranty period.

Is the Ember Mug worth the price?

While the Ember Mug may be considered expensive, many users find the ability to maintain their beverage at the perfect temperature for extended periods to be worth the investment.

What to do if the app doesn't connect to the mug?

If the app fails to connect, try the following steps:

1. Forget the mug in your phone's Bluetooth settings.
2. Reset the mug by holding the power button until the LED flashes red.
3. Re-pair the mug to your phone's Bluetooth, then connect through the app.

If problems persist, contact Ember customer support for further assistance.

What does the LED color mean?

The LED color indicates different statuses:

• Green: Fully charged
• White (pulsing): Heating up
• Red: Low battery or custom color for multiple mugs

Can I use the Ember Mug for beverages other than coffee?

Yes, the Ember Mug is suitable for any hot beverage, including tea, hot chocolate, and more. Adjust the temperature accordingly for different beverages.

How do I contact Ember customer support?

Visit the Ember brand site and click on the SUPPORT section for FAQs or to speak with Customer Support.

FAQ [continued]

**Ember Temperature Control Smart Mug 2 - Product FAQ**

**Q: What is Ember, The World’s First Temperature Control Mug?**
A: Ember is a design-led temperature-control brand and technology platform that aims to revolutionize the way people eat, drink, and live. Founded by inventor Clay Alexander, Ember creates advanced coffee mugs like the Ember Travel Mug and Ember Mug, allowing users to set and maintain their preferred drinking temperature for hot beverages.

**Q: What are the key features of the Ember Temperature Control Smart Mug 2?**
A:
- Set your preferred drinking temperature.
- Control the mug with your smartphone using the Ember app.
- Safe to hand wash and fully submersible up to 1 meter deep (IPX7 rated).
- Auto sleep feature activates when the mug is empty or inactive for 2 hours.
- Long-lasting battery life of up to 80 minutes on a full charge or all day when paired with the charging coaster.
- Smart LED light indicator for heating, cooling, readiness to drink, and battery status.

**Q: What are the specifications of the Ember Temperature Control Smart Mug 2?**
A:
- Brand: Ember
- Color: Gray
- Material: Other
- Capacity: 14 Ounces
- Dimensions: 6.06 x 6.06 x 6.26 inches
- Weight: 1.6 pounds
- Battery Life: Up to 80 minutes
- Temperature Range: 120°F – 145°F (50°C – 62.5°C)
- Compatibility: Use with Ember app (iOS and Android)

**Q: How does the Ember Temperature Control Smart Mug 2 function without connection to the app?**
A: The mug is functional without connection to the app and will remember the last used temperature setting. By default, it is set to 135°F.

**Q: Can you provide details about the extended battery life feature of the Ember Temperature Control Smart Mug 2?**
A: Pouring in hot liquid can extend and maximize the battery life of the mug.

**Q: What is included with the purchase of an Ember Temperature Control Smart Mug 2?**
A: The mug comes with a charging coaster, adapter, and quick start guide.

**Q: Is customer support available for Ember products?**
A: Customers can visit Ember’s brand site and click on SUPPORT for FAQs or to speak with Customer Support.

**Q: Who is the approved seller for Ember products on Amazon?**
A: Ember Technologies is the only approved seller for Ember products sold on Amazon, offering a 1-year promise and a 30-day return policy for purchases "Sold By" Ember Technologies.

Please note that these FAQs are based on product information provided by the manufacturer.

Specifications

Brand	Ember
Product Dimensions	6.06 x 6.06 x 6.26 inches
Item Weight	1.6 pounds
ASIN	B09FFXD5WT
Customer Reviews	4.6 out of 5 stars 3,880 ratings 4.6 out of 5 stars
Best Sellers Rank	#1,318 in Kitchen & Dining
Date First Available	September 3, 2021
Special Feature	Scratch Resistant
Color	Gray
Material	Other
Capacity	14 Ounces
Weight	1.6 pounds
Dimensions	6.06 x 6.06 x 6.26 inches
First Available	September 3, 2021