Coioc Wireless Earbuds with HD Calls & IPX7 Waterproof - White Blue

Q: What is the return policy?
A: If there is a product quality issue or missing accessories, you can contact COIOC for a free return or exchange within 2 years. Alternatively, you can contact Amazon for a return within 30 days of receipt.

Q: How do I pair the earbuds?
A: When pairing for the first time, turn on the Bluetooth of your device, take out the true wireless earbuds, search for "S22" and connect to pair.

Q: What if the volume is too low?
A: Click the R earbud to increase the volume.

Q: What if I can't connect to my phone?
A: Make sure the device is not more than 32 feet away from the headphones wireless. Disconnect the wireless headphones Bluetooth from other devices and then re-pair.

Q: Can I use only one earbud?
A: Yes, you can use one earbud. However, both will automatically connect to one device at a time. You cannot use them for two separate devices at the same time.

Q: What if one side of the earbuds has low sound or is not working properly?
A: It is possible that the speakers and accessories of the earbuds have malfunctioned during shipping. Please notify COIOC for a replacement.

Q: What if any product problem occurs?
A: Notify COIOC first for a solution. Go to "Your Orders" and find the order ID in the list. Get in touch with COIOC, and they will provide a solution within 24 hours. Alternatively, you can email them at the end of the description.

Q: What is included in the package?
A: The package includes headphones, charging case, USB-C cable, and product manual.

Q: Are they compatible with iPhone 12?
A: Yes, they are compatible with iPhone 12 and other devices that have Bluetooth.

Q: How is the call quality?
A: The earbuds have 4 built-in mics and CVC 8.0 beamforming technology for precise sound pickup, so your voice can be heard clearly in calls, video conferences, live broadcasts, and more.

Q: How is the sound quality?
A: The earbuds have a 13mm polymer titanium-plated cone speaker, closely integrated with bass enhancement duct for 43% bass boost, providing clear stereo sound.

Q: How long is the battery life?
A: With energy-saving technology and Type-C fast charging, the wireless earbuds take only 1H to fully charge. They provide 5H of playtime on a single charge, and the mini charging case extends battery life by 30H. Ideal for hiking and traveling.

Q: How do I contact the seller for more details?
A: Go to your order page, find the order number of the product in the list, click "Contact Us". You can also find the merchant through the warranty card or the email at the end of the manual. Customer service response is prompt and effective and can solve your doubts and problems.